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Air Canada

30,390 reviews
Headquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3
Overview
3.030,390 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
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About Air Canada

Airline Alliance

Star Alliance
Headquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3

Airline Summary

Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. It is also one of the founding members of the Star Alliance. Its major hubs include Calgary International (YYC), Montréal-Pierre Elliott Trudeau (YUL), Toronto Pearson (YYZ), and Vancouver International (YVR). A modern Airbus and Boeing fleet provides Business Class, Premium Economy on long-haul international, and Economy Class service.
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30390Reviews
4174Photos
100Tips

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Lesley S wrote a review Yesterday
Collingwood, Canada232 contributions46 helpful votes
Orlando - Toronto
Canada
Worst airline in the world. Over the past two years I have with great reluctance used Air Canada and each time it's been with complete regret. I'm still waiting for a lost bag from a flight in 2022, despite having filed a lost luggage ticket. I'm waiting for a refund from a delayed flight in January in which I have written confirmation in an email from staff they will issue the refund. My most recent flight to and from Costa Rica was unbearable with the complete lack of ability to sit straight in a seat due to crammed leg room. I'm 5'8". I won't book with them EVER again. TOO many chances have been given for them to redeem themselves.…
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David S wrote a review Yesterday
4 contributions
Vancouver - Ottawa
Domestic
AirCanada cancelled our flight in the middle of the night just hours prior to leaving. We were scheduled to have a direct flight to Ottawa from Vancouver and they changed it to a stopover in Toronto 2 days later!! After being on hold to customer service for 2 hours I spoke to an agent who was trying to reroute for the Monday, the day we were to return but could only get us home by going to Toronto first. As she worked on the flights we were disconnected, another hour on hold to get a snotty agent who wanted anything but to help. after an hour of attitude she got us through Toronto but delayed and had to spend the night. Heading to Ottawa the following day, now 36 hours after the original scheduled landing. AirCanada refused to pay for the hotel in Toronto, the extra meals, parking. Basically saying it wasn't their fault their plane was unsafe to fly. Just the month before we paid for 4 flights to get to Estonia and back. Paying extra for seat with more leg room. What we got was bulkhead which I expected but they put a baby crib in front of our seats and we couldn't even raise our monitors to watch a movie. Just a kid crying for 8 hours. The next flight our seats were bumped to regular not extra leg room, The third flight the same. Coming home from Frankfurt the bulkhead seat I actually paid for was only half a seat due to the design of the plane. Again no-refund of any kind. What does this airline refund for? We are trying to support a major industry in Canada and giving them support but none is given in return.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Laleh wrote a review Yesterday
Toronto, Canada72 contributions41 helpful votes
Toronto - Montego Bay
Caribbean
My recent encounter with Air Canada's cabin baggage policy left me utterly frustrated, and I feel compelled to share my experience. As a seasoned traveler, I've relied on my trusty carry-on for years without any issues. However, my interaction with Air Canada's gate staff shattered my confidence in their consistency and fairness. Upon reaching the gate entrance, I was asked to place my carry-on in a sizing box for inspection. Despite fitting within the parameters, I was told I needed to check it in because, apparently, I had "shoved it" to fit. This arbitrary decision baffled me, especially considering my past seamless experiences with the same bag on Air Canada flights. Seeking clarification, I requested to speak with a supervisor, only to receive the same unsatisfactory explanation. When I mentioned that I had used the same carry-on on another Air Canada flight just the week before without any issues, I was informed that different cabin sizes are utilized for night flights. This revelation left me dumbfounded, raising questions about the lack of transparency and consistency in Air Canada's policies. As a loyal customer, my frustration is compounded by the fact that I specifically chose to travel with a carry-on due to previous experiences with lost or late baggage during five-day trips. It's disheartening to encounter such obstacles when attempting to take proactive measures to safeguard my belongings. While I remain polite, my frustration with this experience is palpable. I urge Air Canada to address these inconsistencies and communicate pertinent information clearly to passengers to avoid similar frustrations in the future.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AJItaly wrote a review 17 Mar
Niagara-on-the-Lake, Canada52 contributions79 helpful votes
Rome - Toronto
International
On Thursday the 14th of March we were at the gate ready to board flight 891. Our luggage was loaded and we were all waiting to get on the plane. Suddenly there was a 2.5 hour delay announced ; shortly after that the flight was cancelled. Air Canada very quickly arranged for all 400 of us to have our luggage unloaded and had buses waiting to take us to hotels in Rome. My husband and I were bussed to a beautiful 4 Star hotel in a lovely garden filled area of Rome. We had an exceptional view, a most comfortable bed, an immaculately clean room, a good buffet for dinner and the best and most extensive breakfast that we have seen in 22 trips to Italy. The buses and Mercedes vans used to transport us were first class. Kudos to Air Canada and the company hired to work out the logistics of housing and feeding 400 people on a couple of hours notice. On return to the airport on Friday we all were assigned the exact seats that we had booked the day before. We had booked our seats last August and was happy that we had not been moved. This whole event did not cost us one cent!! We were very thankful and impressed. We salute Air Canada!!!!!…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mqn248 wrote a review 17 Mar
2 contributions
Atlanta - Montreal
Canada
Air Canada has honestly never been a good airline in my experience (unfriendly gate agents, bad customer service online, missing checked bags). However, my last round trip was beyond bad. During check-in, the site made me choose a $88 seat without a way to easily opt for "no seat preference." I went to the kiosk in the airport and the agents blamed me for selecting a seat and said they could not cancel it; therefore, I had to pay $88 or wait for stand-by on the next flight because they overbooked the flight. On the way back, they tagged my carry-on to be checked. When I got the bag back, it was missing a wheel and part of the hardcover shell. I went to the bag help kiosk and they were very rude, telling me I had to call a number and I needed to leave the office (there was no customer behind me needing help). I truly don't like complaining and try to not be difficult, but I also want to warn people that my Air Canada experience has not been great.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Food - almost Toronto
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Food - somewhere above the ocean
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Lesley S wrote a tip Yesterday
"My tip to enjoy your flight is to book another airline. "
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lynnmay wrote a tip 16 Mar
"I would not tic off the Hopper ins on the Air Canada web site. "
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djcalabay wrote a tip 15 Mar
"Look at the record for on time flights. Air Canada is one of the worst!!"
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Todd O wrote a tip 14 Mar
"Travel another Airline if possible"
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Mercedes R wrote a tip 13 Mar
"Sadly, I would not recommend Air Canada to anyone. "
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Baggage fees
United States to Canada
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £39
3th checked bag: £79
4th checked bag: £79
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £39
3th checked bag: £177
4th checked bag: £177
Each checked bag maximum 50lb/22kg
Domestic Canada
Carry-on bag: Included
1st checked bag: £28
2th checked bag: £46
3th checked bag: £91
4th checked bag: £91
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Mon, 08/04
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