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Alitalia

20,363 reviews
Headquarters: Via Alberto Nassetti, Fiumicino RM Italia, Fiumicino Italy 00054
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3.020,363 reviews
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About Alitalia

Airline Alliance

SkyTeam
Headquarters: Via Alberto Nassetti, Fiumicino RM Italia, Fiumicino Italy 00054

Airline Summary

Alitalia (AZ) is the national airline of Italy. Headquartered in Rome, the airline's main hub is at the city's Leonardo da Vinci–Fiumicino Airport (FCO); secondary hubs are located at Milan Linate Airport (LIN) and Milan–Malpensa Airport (MXP). The airline, which is part of the SkyTeam alliance, flies to about 100 destinations, including airports within Italy, across Europe, and in Africa, Asia, North America and South America. Alitalia offers four classes of service depending on the route and aircraft. These are Classica (Economy Class), Classica Plus (Economy Plus), Ottima (short- and medium-haul Business Class) and Magnifica (long-haul Business Class).
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20363Reviews
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Happiness59341849537 wrote a review Feb 2024
1 contribution
Milan - Paris
Europe
Forced to change flight, Alitalia refused to allow changing an $800 flight from Milan to Paris. Competing flights were $50. No airline that charges that amount should refuse to allow a change of flight dates. Never again will I even think of using them.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jeff T wrote a review Feb 2024
1 contribution
Washington DC - Rome
International
Airline lost our luggage. Arrived in Rome on Tuesday and did not receive luggage till Sunday. ITA Case# 00789432 no resp
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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michelle Z wrote a review Feb 2024
Miami, Florida2 contributions3 helpful votes
Miami - Rome
International
Absolute worst airline I have ever dealt with. My mother was diagnosed with cancer 3 weeks prior to our flight. I called and asked what to do because she cannot fly. They instructed to email them a medical note so that she may be refunded $861 USD. I sent in the medical note and then someone called letting me know they gave me the wrong information and that only $75 could be refunded. The other option was to change the date. I explained I would call back with my decision once I got more information from the doctor on the stage of my moms cancer, in other words I do not know WHEN exactly she would be better. They agreed. I called back and they said the reservation was canceled and to email again to see if they could help change the date so I wouldn’t lose so much money. I email and email and no response. They screwed me and my mom at pretty much the worst time of our lives. We just wanted the option to possibly fly another date since we have no idea what is going to happen with my moms cancer. Horrible experience and I will make it my life mission to warn everyone on earth about what they did to us.…
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sushil M wrote a review Jan 2024
1 contribution
Los Angeles - Mumbai
International
Worst airlines. They did not refund the money or airlines credit after cancellation. Customer support team is very rude and unprofessional.
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Date of travel: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ʻEto K wrote a review Jan 2024
1 contribution1 helpful vote
Rome - Zurich
Europe
Rome, 16th September 2022: boarding time was at 15:30 and departure was supposed to be at 16:05. We stood in the boarding corridor and every 15 minutes we were told that the boarding pass control was imminent. Two hours standing up and at the end we were told that the crew had difficulties to reach the airport. We arrived in Zürich when it was already night. Snack: a micro bag of peanuts (the alternative was a single biscuit) and a fake fruit juice (lots of water and preservatives: really disgusting!). But the most horrible thing was the total lack of professionalism and politeness, a lot of rudeness, antipathy, long face and incapacity of smiling (at the most they were just able to deride the neighbor) of the stewardesses. Double standards in not returning a greeting to whom they were not considering important and last but not least: I have never seen stewardesses as ugly and disgusting as on ITA Airways flights!…
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Happiness59341849537 wrote a tip Feb 2024
"Do not book with Alitalia"
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ʻEto K wrote a tip Jan 2024
"Italian air companies should focus more on professionalism, politeness and kindness of stewardesses and stewards"
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gringovoyage wrote a tip Jan 2024
"avoid ITA Airways A330-900 neo economic class."
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Passenger31073957410 wrote a tip Dec 2023
"Not recommended "
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Yancy A wrote a tip Dec 2023
"Don't use this this airline.. Bad experience all the way around!!! Buyer beware..."
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Tue, 02/04
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Tue, 09/04
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