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JetBlue

20,560 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101
Overview
3.520,560 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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About JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101

Airline Summary

JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
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David M wrote a review Yesterday
1 contribution
Palm Springs - New York City
Domestic
incredibly narrow uncomfortable seating entertainment is terrible unlike Australian domestic flights there is no food service and getting even a drink is almost impossible terrible would never travel with them again
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Patty D wrote a review Yesterday
1 contribution
Miami - Kansas City
Domestic
We will never fly JetBlue again. We left Miami on time with a connection in JFK to return to Kansas City. However, we landed 15 minutes late. We ran to our connecting gate (not far from where we landed) only to find our plane was still there, but NO ATTENDANT. By the time the attendant came back through the door, the plane was departing 8 minutes early. We were directed to customer service who let us know that they next available flight to Kansas City was FOUR DAYS later and that JetBlue did not partner with any other airlines. Further, there would be no compensation b/c the delay was due to "air traffic control". So...We ended up paying for a hotel in NYC and flying back to CHICAGO (not Kansas City) in the morning, renting a car on our dime and driving back to Kansas City. At no point was anyone empathetic, sympathetic, or accommodating. The final blow was having to PAY TO RECHECK OUR BAGS in JFK. At this point, we were at our wits end, and the JetBlue employee admonished me for not being "polite."…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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vinny700 wrote a review Yesterday
ny, ny6 contributions3 helpful votes
Newark - Orlando
Domestic
The last decade or so we drove to our vacation destinations. So this was our first time flying in 10 years. We chose JetBlue because it seemed like you get a lot for your money. You get WiFi, TVs at each seat (if they’re working), small snacks and soft drinks, and big, abundant delays! Flying out of Newark we had a delay over 3 hours. So having to be at the airport at least 2 hours prior, this put us at the airport for over 5 hours before we left. No credit towards future flights-NOTHING TO COMPENSATE THE PASSENGERS. So while I’m in Orlando I find out my father passed away. To change my flight to a day earlier it was going to cost over $700 more. (Airlines no longer care if you have a death in your immediate family, you still have to pay). So , I change my flight to an earlier flight on the same day I was supposed to depart. It cost me $220 to get home 6 hours earlier but I figured I needed the time to get my suit ready, etc. Currently I’m sitting in Orlando airport and my flight is being delayed close to 2 hours (so much for spending money on an earlier flight to get home earlier). What’s funny is JetBlue is saying the delay is due to thunderstorms, but there is currently other flights boarding and we should have been in the air right now, so they’re full of crap. This is the last time I book with JetBlue; you get what you pay for. I’d rather have no snacks, no WiFi, no tv and no extended delays at the airport.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joe M wrote a review Yesterday
1 contribution
New York City - Ontario
Domestic
I received the worst customer support I have experienced in my life bar none. I spoke to multiple members and each staff member was continually rude, lied to me, berated me for a simple and fair request. They gave me attitude for booking a basic economy rather than a higher level. What is the point of offering it if you will treat those who buy it as inferior? I am appalled and genuinely believe the business practices of this airline needs to be examined. I will likely never fly this airline again due to this unexaggerated HORRIBLE experience. I caution all those who appreciate basic humanity as a bare minimum for a customer service experience and urge you to reconsider using this airline for your travel needs in the future.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MFurbs wrote a review 17 Mar
Boston, Massachusetts80 contributions53 helpful votes
Boston - San Francisco
Domestic
Why does Jet Blue sell you a seat in row 9 but you have to put carry on in row 26? Why aren’t the seats and bins connected? When landing you can’t retrieve bags until plane is empty- people in high number seats have placed their carry on up front
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David M wrote a tip Yesterday
"consider another airline"
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vinny700 wrote a tip Yesterday
"If you want to get the most out of JetBlue: book with another airline"
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Jon S wrote a tip 16 Mar
"Bring wired earphones if you want to listen to the onboard televisions for free."
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Quyen L wrote a tip 16 Mar
"Just don’t fly with this airline"
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Sean G wrote a tip 15 Mar
"To have the best flight choose some.other airline"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: £23
2th checked bag: £31
3th checked bag: £117
4th checked bag: £117
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: £23
2th checked bag: £31
3th checked bag: £117
4th checked bag: £117
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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