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Air China

6,101 reviews
Headquarters: Xidan Civil Aviation Building, No. 15 Chang'an West Street, Beijing China 100031
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3.06,101 reviews
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About Air China

Airline Alliance

Star Alliance
Headquarters: Xidan Civil Aviation Building, No. 15 Chang'an West Street, Beijing China 100031

Airline Summary

Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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6101Reviews
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Karina H wrote a review 15 Mar
6 contributions3 helpful votes
Canton of Geneva - Beijing
International
Airchina's online service is nonexistent. You cannot retrieve your booking information on their website if you used third-party booking systems. You cannot check-in online because the website keeps giving errors. You cannot call them since no one anwers.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Vasiliki V wrote a review 11 Mar
1 contribution
Düsseldorf - Bangkok
International
Online check in not possible. We had to go many hours in advance to the airport to ensure that everything will work just fine. Before check in we tried several times to call customer service with no response at all after waiting on the line for over 35 minutes. Their website was totally user unfriendly and confusing. From Frankfurt to Beijing we had a two hour delay. Once we started finally our trip we could see that there is high risk to miss our next plane to Bangkok. We asked the flight attendants to check with the airport and see if there is also a delay with the other flight and what to do in general as this was totally their fault. Btw our next flight was also with air china. The reaction of the crew to our worries was at least unemotional and they said “yes most likely you won’t catch your flight but you can go to the main station of our company and rebook”. This would cost us many extra hours, anxiety and certainly loss of money as we would have arrived one day later. The airplane was overall average in terms of cleanliness, comfort. The crew did not speak appropriate English either.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lucas wrote a review 10 Mar
London, United Kingdom2 contributions1 helpful vote
Beijing - London
International
The cabin crew is nice, but i would not reccomend sitting by the wing because its LOUD. The landing was a bit rough but its not that bad. The legroom is big enough fora normal person. The cabin crew always smile even if we are economy. Rating: 8 of 10
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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kodavr wrote a review 9 Mar
Volga District, Russia3 contributions6 helpful votes
Moscow - Tokyo
International
WORST check-in process EVER! I've spent 2 hours trying to check-in and NOTHING works. It's not acceptable in 2024. Errors all the time! :((( P.S. I've visited around 50 countries and definitely not a newby in such procedures.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Ron A wrote a review 9 Mar
5 contributions2 helpful votes
London - Singapore
International
I went via Beijing and returned the same route 6 weeks later. From start to finish this airline is a nightmare, seat cramped and physically moved on one flight. Staff unfriendly and rude, food terrible and soft drinks restricted, you will be dehydrated by the time you land. I have travelled extensively throughout the world and never lost a case. They managed to destroy them both ways. I have contacted their customer services and they are exactly like their flight, appalling.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Grandezza bagaglio stiva
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Pasta con tonno, insalata e frutta
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Interno volo Airbus A360-900
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Airbus 350 900 Milano Pechino
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kodavr wrote a tip 9 Mar
"Travel with other airline"
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Ron A wrote a tip 9 Mar
"Use another airline! "
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NorthStar25223087594 wrote a tip Jan 2024
"Ask the crew members for wifi passcode and make sure to bring your own tablets in case the IFE was as lame as the one on my flight."
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catalina B wrote a tip Jan 2024
"When you pay for your flight at least make sure you get a decent food... "
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Kamila M wrote a tip Dec 2023
"CONSIDER CHOOSING ANOTHER AIRLINE IF YOU CAN"
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ReturnOne-wayMulti-city
Depart
Tue, 02/04
Return
Tue, 09/04
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1, Economy