We've been regulars at Our Lucaya about 10 years. Visiting 1-3 times a year. We've always enjoyed the quality, service, etc. The last two visits were a little disappointing though. The rooms are worn and moldy. Calling customer service was a joke. They just kept passing the problem on and finally gave us a new room. Same problem ,same routine.... more

We stayed at the Sheraton 6/18 to 6/25. The resort was great, the Westin side is so much nicer than the Sheraton side. The beach was lovely, and you had your choice of several pools to use. When it came to the pools the staff was always on top of things, and would let the people from the cruise ships... more