Having read some of the other feed back we were a little apprehensive but our fears were quickly put aside when we arrived, very late, at the spacious entrance hall. The staff understood that we had been up 20+ hours and did everything they could to help us,"no problem" were the keys words. Four in our party,Mum, Dad, Daughter 16... more

On arrival the hotel is splendid, the entrance and reception is marble lined with fretwork , squashy leather sofas and smartly dressed staff. Problem start when you scratch below the veneer. We had a series of faults in our room-safe was broken, light bulbs intermittent, shower plug broken -the final straw being when our door handle broke, leaving us locked... more