You can only reach your room from the lobby and the rooms we had were clear at the far end of the hotel. Had elderly parents with us and it was a long hard walk. The smell of cigarette smoke throughout hotel. The continental breakfast was not up to Qualities usual standards. Wireless internet did not reach to our rooms.... more

We called to make a reservation. Isn't that what you are supposed to do? We specifically asked for a non-smoking suite. When we arrived, we were told there were no more non-smoking suites available. So I looked at my reservation confirmation and showed it to the desk clerk, and he shrugged his shoulders and said, "Don't know what to tell... more