Plastic mattress cover may keep the mattress perfect, but it makes for a really horrible sleeping experience. That and the lack of heat controls (if you turn on the heat, it says at 76 degrees, if you turn it off, it gets too cold. After all, it was 16 degrees outside.) make for a very uncomfortable situation. When I first... more

First, the hotel is Gorgeous, its brand new. I was a bit unsure of how the rooms were going to look since there wasn't any picutures of it online, but to my surprise it did not disappoint. I felt like i was at a spa!!! However, I was very disappointed with the "customer non-service" at the front desk. I was... more