We exchanged our timeshare in Gran Canaria for this holiday. We expected at least 4 star accommodation and were extremely disappointed. The whole unit needed refurbishing and updating. The cleaners did a good job but the furnishings looked very well worn and shabby. The bedroom was dull and dreary, we had to keep the light on in the day .... more

We booked this last minute 'half board' break one week before travelling. Took our 13 year old. We were charged full price for each and were very disappointed by the 3rd bed- literally a camp bed with very thin mattress. We were also only given 2 glasses- I felt we could have been given 3 given that we had paid... more