Adam & Eve Day Spa
Adam & Eve Day Spa
2.5
What people are saying
ā€œPoor Communication and Professionalismā€
1.0 of 5 bubblesFeb 2023
I order a valentines package for my mother and brother, there 1st time visiting. The appointment was booked for 2pm but started a bit late on there end since we arrived 20mins before. When the 1st 2 services was completed the were sent back to the waiting area to wait on the nail technicians to be prepared for them... 41 minute had past before the front deck agent came to us to let us know it will take another hour before the nail techs are ready because other customers upgraded their services. I was utterly upset. Words cant even begin to describe how I felt. To know its my love ones 1st time and they have to deal with this POOR service that was paid for weeks in advance. I explained to the agent that you decided to take other peoples money for the upgrades that inconvenience us and now you asking us to either wait or reschedule to have our service completed. She stated that they aint taking their money and i said an upgrade will cost more than the original cost ..so additional fund was added. The agent couldnt possibly have anything to say after I was through with what I said because she lied to my face. I told her i was very dissatisfied and she apologized and left. Literally 4 mins after the nail tech came from downstair to get my brother and mother for their final service. THIS IS PROOF OF POOR COMMUNICATION AND PROFESSIONAL SKILLS IN THIS ORGANIZATION. I would advise them to check with their employees before coming with bad news to a client. This experience from this front desk agent made the whole experience horrible. They say the bad outways the good and it's true cause even after my family left for their service i was still upset even though i genuinely thanks the nail tech for coming to us sooner than later.

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2.5
2.5 of 5 bubbles23 reviews
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2
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Keree
3 contributions
1.0 of 5 bubbles
Feb 2023 ā€¢ Couples
I order a valentines package for my mother and brother, there 1st time visiting. The appointment was booked for 2pm but started a bit late on there end since we arrived 20mins before. When the 1st 2 services was completed the were sent back to the waiting area to wait on the nail technicians to be prepared for them... 41 minute had past before the front deck agent came to us to let us know it will take another hour before the nail techs are ready because other customers upgraded their services. I was utterly upset. Words cant even begin to describe how I felt. To know its my love ones 1st time and they have to deal with this POOR service that was paid for weeks in advance. I explained to the agent that you decided to take other peoples money for the upgrades that inconvenience us and now you asking us to either wait or reschedule to have our service completed. She stated that they aint taking their money and i said an upgrade will cost more than the original cost ..so additional fund was added. The agent couldnt possibly have anything to say after I was through with what I said because she lied to my face. I told her i was very dissatisfied and she apologized and left. Literally 4 mins after the nail tech came from downstair to get my brother and mother for their final service. THIS IS PROOF OF POOR COMMUNICATION AND PROFESSIONAL SKILLS IN THIS ORGANIZATION. I would advise them to check with their employees before coming with bad news to a client. This experience from this front desk agent made the whole experience horrible. They say the bad outways the good and it's true cause even after my family left for their service i was still upset even though i genuinely thanks the nail tech for coming to us sooner than later.
Written 24 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Leonie
1 contribution
1.0 of 5 bubbles
Jul 2022 ā€¢ Solo
I went to Adam and Eve spa on old hope road and it was not the relaxing day I had hoped for , not a good experience at all, I arrived some minutes after 12 and about 15 minutes later I had my massage done which was at best lack luster , the facial was ok but when the time came for the waxing I was put in the waiting area and I sad there for two hours and when I asked the said the lady for finishing up with a client and she is preparing the area another half an hour past, they took me up to the room where I waited another half an hour so in total 3 hours for the next service, come to find out the waxing person was sick all along thatā€™s why I was waiting so long , but why not tell me and give me the option of moving on to something instead they lied and had me waiting for hours at the end of the day I left after 6 in the evening hungry drained and tired , definitely not a relaxing day at all, donā€™t think Iā€™ll ever go back, they need to be way more organized , stop over booking so you can give your customers quality service, after all we are paying for it
Written 10 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nicole S
6 contributions
2.0 of 5 bubbles
Jan 2022 ā€¢ Solo
They need to work on time management. I had a 12noon appointment and they were running 45 minutes late without a real reason as to why. My massage was great though.
Written 1 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Abigail B
Jamaica13 contributions
4.0 of 5 bubbles
Nov 2020 ā€¢ Solo
My massage was superb. However, the service I requested was not the I received. They were having an
Xmas promotion and thatā€™s the service I booked which stated clearly as it was written. Front desk did not reconfirm service when I arrived but instead just ā€œassumedā€ which was the very word said by the Front Desk Agent. I went as for as telling the masseuse that she should reconfirm my service just to ensure that she was properly informed. Even though I tried all of this there was still miscommunication. Iā€™m happy I had extra cash and still paid as the Front Desk Manager claimed she couldnā€™t do anything but give a percentage off my next visit.
Written 19 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Stephanie,
1 contribution
5.0 of 5 bubbles
Oct 2020 ā€¢ Solo
Last month I got a birthday treat to a rain forest full body massage. It was my second time being there and the service was just as good as the first. My massage therapist, Orlando did a phenomenal job he was very professional, courteous, and pleasant. Definitely will be going back!
Written 30 November 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Glen M
Atlanta33 contributions
1.0 of 5 bubbles
Feb 2020
The worst in terms of responsiveness and just plain customer response. The place came highly recommended so i tried to get an appointment during a short visit to Jamaica. I was not upset they had no availability, after all it was short notice. I thought being booked just confirmed they were in high demand as I had been told.

I am back in Atlanta and wanted to buy a package for someone in Jamaica. I tried contacting them by email and received no response over 4 days. I called and got a very seemingly bored and annoyed young lady who said she'd need to send me a credit card authorization before I booked ( no help, no questions or suggestion about services I wanted ). 24 hours later, and still no credit card authorization by email.

I had a friend in Jamaica call and he was on hold on phone. Asked a friend who had recommended them initially and he said service has gone way down. In fact he no longer goes there and withdraws his recommendation. Ignore customers is a lousy way to run a business. Plus apparently quality of actual service has also gone down.
Written 14 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Satisfied Customer
2 contributions
5.0 of 5 bubbles
Jan 2020
I went to Adam & Eve for the Aromatherapy Massage. The experience was beautiful, everyone was extremely pleasant and they try to go out of their way to make you feel comfortable. Would definitely recommend and I'll definitely be going back
Written 13 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amanda C
Bridgetown, Barbados6 contributions
1.0 of 5 bubbles
Oct 2019 ā€¢ Solo
The facilities are tacky and the place feels dusty, unclean and in need of a facelift inside and outside!

This experience was not up to standard on any level. Watch out because I purchased a package for US$140.00 and the therapist 'recommended' several add on persistently, and when I was leaving they slap me with a bill of US$335.00. I felt robbed and cheated. I DO NOT RECOMMEND THIS PLACE! SAVE YOURSELF THE NIGHTMARE EXPERIENCE! NO VALUE FOR MONEY. SPANISH COURT SPA WAS A MUCH BETTER AND MORE PLEASANT EXPERIENCE OVERALL AND THERE WAS NO ATTEMPT TO EXTORT MONEY FROM UNSUSPECTING CLIENTS! NEVER AGAIN!
Written 10 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Leonna Saintvil
16 contributions
1.0 of 5 bubbles
Jun 2019 ā€¢ Friends
A friend and I did a massage together and when asked about a robe to put on it was told to us that they don't have robes. The sheets and towels felt rough and smelled bad even saw a hole in one. To make matters worst after the ladies began the massages my friend and I noticed that they were using one crock pot of hot water to continuously use between my friend and I. It was very disgusting and disappointing that we went in with champagne dreams and got tap water service.
The pictures on their website looks nothing like the place!!!!!

Beware of this place, even rating it as a 1 is way too much.
Written 6 August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

NONE N
15 contributions
1.0 of 5 bubbles
Jul 2019 ā€¢ Solo
This place was not a good experience they were rough with the massages it seemed like they were bothered. They rushed me from downstairs to upstairs and from room to room not relaxing. They did not ask what I wanted to eat just bought me a tuna sandwich and have be a bottle of hot water. They did not even ask if I wanted my nails square or round they did what they wanted. Not a good birthday for me. Wouldnā€™t recommend šŸ‘Ž
Written 26 July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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