I booked three tours via the Internet with this tour operator and would fully recommend them. I had a confirmation email from them straight away and they responded to my queries without delay. I contacted them as per their requirement to confirm my hotel room number and the dates of my tours when I arrived in Cancun. They were prompt... More

Called to arrange return transfer to airport. Got a message that mailbox was full. Tried again several times. Finally was able to leave message, but received no response. Sent email and still got no reply. I will choose another shuttle provider in the future. More

We did three tours with this company and they picked us up on time, they confirmed our reservation from the very first day and the tours were exactly what they offered us More

When getting to Cancun they did welcome us with pink roses however, we had to wait for a while before picking us up and bringing us to the hotel. Then we had booked an excursion with them and they never picked us up to go. Apparently there was some "miscommunication" in their office. They never even offered to accomodate us... More

Used them thru Orbitz for airport shuttle, waited 20 min for shuttle. The next day we booked a tour/paid for tour, however our sales person never put our paperwork through. We were all dressed up with no place to go. They said they would gladly refund the money, sadly we are still fighting to get that completed! To top it... More

My wife and I both rented our own jet skis and took a guided 15 mile trip out to a reef and went snorkling for about 45 minutes and then rode the jet skis back. The trip lasted two hours and cost $135 for each of us. I loved every minute of the trip and I believe having our own... More

my friends and i had a great experience w/gray line tours. maybe it was b/c we were lucky and had an awesome grayline representative work w/us. THANK YOU SALOME we booked 3 things through grayline: 1) private bus transfers to/from the airport (there were 8 of us) Salome was great in working w/us and set up different pick up times... More

We booked a Gray Line airport transfer through Orbitz. They were supposed to have a no wait guarantee and we waited about 30 mins. We had to verify our flight reservations beforehand, but in an effort to get more money out of us, we still had to meet with the representative at our hotel to book our shuttle (that we... More

Chichen Itza excursion - After reviews and research and personal preference, We booked this tour with Gray Line Tours. More so because they get access to Chichen Itza from the private gates of the Mayaland Hotel. (avoiding main entrance lines) It was a bus tour, so we were all picked up group by group from the lobbies from hotels on... More