This company is a rip off. They will tell u u will get a refund but will never give it to you. Don't use them... More

We have used My Cancun Tours 3 times and have had a great experience every time. When we got to the airport, they had a sign with our name on it and took us right to our transportation and right to our hotel with no problems. They have always been on time to pick us up at the hotels, too,... More

I booked a trip to Xcaret which included transfers. A cheaper option than booking direct was with My Cancun Tours who promised prompt confirmation of the tour (I was about to leave the UK for Mexico) and transportation to/from Cancun for an additional amount. I found out after I booked that they would not collect me from my hotel in... More

No better or worse than any other tour company I've used, but half the price! And super easy to work with customer service; we had to change the day of our tour the night before and they did the switch for free and even emailed me a new updated boarding pass. More

Never showed for our tour. Dodged our calls afterwards and won't answer my emails. It's a fraud! More

During the week its more relaxing. Saturdays they have club music and its quite the party scene! Service here is unbelievably perfect! !! The best experience ever! !! More

We just returned from Playa De Carmen May 2011. We always get our own private transfers from the airport to our hotel. This year, we booked My Cancun Tours for our transfers. After booking it we read some bad reviews. Most of the bad reviews were a result of a booked excursion. So we went along as planned. My cancun... More

We had a return trip booked, called to confirm the day before, and everything was fine. The day of we waited for 45 min, no van. An hour later still no van. The resort called for us over this hour and nobody would answer the phone to this company. We almost missed our flight and when we called to get... More