On July 24, 2008 my husband bought me a 35th Birthday present of a Crown of Light Diamond ring in Cozumel. We started with a loose diamond and after finding the right setting my present was complete! Our purchase came to $2200 CDN and after taking it into an independant appraiser it was appraised for just over $6000. The appraiser... more

I bought a Movado watch in Cozumel at DI and wondered whether or not it was a knock off as it was so inexpensive for a Movado. A couple of years later I was in Las Vegas and happened to be going by a Movado shop while wearing the watch so I went in for an assessment. Yes, it was... more

BUYER BEWARE when making purchases from Diamonds International. My boyfriend and I bought a gorgeous yellow diamond engagement ring from the St. Thomas location in May. The following day when we were leaving, I noticed a diamond was missing from the setting. Once I looked at the receipt at home I saw that they charged my boyfriend over $50 to... more

We were on a vacation in the Mayan Riviera and went to DI in Playa del Carmen. We were excited to buy our first diamond in honor of my 40th birthday. The store's appraisal of the center stone diamond and the EGL certificate did not match. Also, when we got the ring appraised, the center stone was not the color... more

While on a cruise in June 2008, my husband & went to DI in Cozumel looking for a loose diamond. We looked at several different diamonds before deciding on one. I was planning to put the new diamond in the setting I already had. The clerk at DI said they would put it in my setting & make a pendant... more

Talked to the shopper on ship went to the spot. bought a 1carat princes cut had it mounted. My state side jeweler was amazed at the cost and quality of the stone. He said he could never afford to sell a stone of the same quality. said i would have paid 4X more in the USA.Going back soon to trade... more

My husband bought a diamond ring with several small diamonds at DI. Nine months after purchase, a diamond fell out and we had the stone replaced by at our expense locally. Two weeks after the ring was returned, another diamond fell out and that is when I contacted their NY customer no service office. They promptly returned our call, but... more

DON'T buy anything from DIAMOND INTERNATIONAL anymore. They lied to us. We bought rings from them in Cozumel, Mexico Store. The sales guy said if we don't like the rings we can just call the customer service and get our money back with no questions asked. [--] liar!!!!! I called customer service and they said we can't give you refund... more

We were on Celebrity cruise ship -Century in jan 2008-My husband wanted to buy me a diamond for our 25th anniversary. He had spoken with the super shopper on board the century and recommended DI in Cozumel to make our purchase. He met us the next day and escorted us to DI by the forum shops and introduced us to... more