First of all, I had a great spa service, thx Jessica! At the heart of downtown Vancouver, I expected a lot better customer service than I received. At the end of the day, there are tons or equal or better places I could have gone to in order to spend my money and have a relaxed time. It was a... More

It makes me wonder how they hired their staff - the staff's got some sort of attitude that's for sure. I was told an hour prior to my spa appt that my massage therapist has bailed out due to "personal reasons", so they found me another one. Fair enough, that's beyond their control, but the way they conveyed the message... More

I was recently at their Wall Centre location. I was greeted by a friendly staff who immediately took care of me and once in my robe and sandals I was escorted into an oasis of a lounge. The lounge is quite large and inviting, I felt like the outside world was a long way away not just outside the door.... More

This happened some years ago but when I bought a gift certificate from the spa, the staff acted like deposed royalty. They were doing me the favor and were beyond snooty. After all these years, I have made sure to deter would be spa goers against this place. And anyone that knows me comment on my typically gracious, friendly manner,... More