comfortable journey though long due to the line being slow. First class carriage comfortable. Assistance given at Paddington very good More

My husband and I have just returned from a holiday to Lanzarote. We travelled to Gatwick airport from Bath Spa by train, we organised assistance as I was travelling in my wheelchair, the help was wonderfull we were met at each stage of the journey by very helpful staff who made sure thatI I was put safely on the train,... More

Travel was satisfactory, hotel was awful, theatre show was fantastic! More

It is perhaps a little unfair to judge National Rail on the basis on a small number of peoples experiences. It is a network of trains across the UK that includes multiple operators and that transports a huge amount of people every day. It is inevitable that a few cancellations and problems will result in a few disgruntled customers. Likewise,... More

Alright. National Rail is a joke. How do they run a company? By only getting the business of new customers, who then discover how terrible they are. I have had to use National Rail twice. The first time, the ticket gate boy took the wrong tickets from us, but WE had to pay to replace them. Good work National Rail.... More