Others have commented that writing a review is a bit pointless, as the vote seems to be almost unanimous, but I'd still like to add mine just to remind people that yes; the service is still awful, and yes; O Spa London still seems to have massive problems delivering their promised, and some times pre paid, service. I received a... More

some facts about O spa you may want to know before you think about purchasing anything from them. - Their head office doesnt exist it got shut down by bailiffs. - all of the 8 pervious o spas got repossed . - staff are forced to lie and say theres floods when really its because they have no staff to... More

I booked a treatment on the 15th May 2012 at Nuffield Health in Cannon Street London via Asda gift website. I had contacted O Spa via email and phone a few days before the treatment to make sure that it was going ahead, I was getting worried since they did not reply but thought that having booked on there website... More

O Spa emailed me a voucher which I bought as it was good value. I had to pay upfront. But the spa cancelled my appointment twice due to 'staff sickness'. I emailed asking for a refund but after 7 emails, numerous phone calls I have been ignored. I still have not had a refund or a response. Never book a... More

My friend and I booked half a day of pampering as part of my hen do (we booked 12 weeks in advance) however phoning a few days to double check the booking we were told it didn't exist on their system (despite us having email confirmation). We were told we could book in the following day, but as we had... More

I dont know where to start with this company! They are by far the worst company i have ever come across and i didnt even get to the point of the appointment. They never answer the phone, moved location without informing people, cancel appointments at short notice and apparently dont have the resorces to do a refund! Ask your self... More

I booked a pamper package for 2, as a present to my friend via the 'livingsocial' website. I had difficulty getting an answer when I called originally... And then sent an e-mail re availability of dates and was totally ignored!! At this point I read the reviews and started to panic!! However I finally spoke to O spa in Kensington... More

Firstly, the appointment was late by about 20 minutes. Secondly, the mani&pedi was done in complete silence - but maybe that's "SPA" culture. I almost died of boredom during 2.5hrs visit. The colors of nail polishes were awful. I picked the one that looked best but it appeared dreadful on the nails. I had high hopes for pedicure - thinking... More

Having read countless reveiws that reflect an outrageous display of customer service, I am almost feeling a sense of time wasting here. My issue with ospa derives from a voucher purchased via Groupon on the 25th of August 2011 for hair straighteners. Over 8 months later I am still awaiting delivery. I have e-mailed ospa and rang them, leaving voice... More