Our first disappointment came when we arrived at 5pm on a saturday night and found we had to queue for approx half an hour to get in despite the fact we'd already paid for the New Royal bath session. Our experience didn't get any better! The cost for hiring towels, robes etc.. is extortionate then you have to change in... more

My friend and I went to the Thermae Bath Spa for a 2hour session on Fri 30th October. The changing room/locker system was unnecessarily over compilcated. There was a maze of lockers and changing cubicles to navigate around- you could easily find yourself in a dead end. The instructions given to operate the lockers were badly worded and poorly punctutated;... more

A great treat with the Twilight package giving you around 3 hours and includes robe, towel and slippers, and a light meal in the cafe, for £37.50. However the Moroccan kebabs were very tough and we could not eat them so felt a bit let down. Other choices may be better! Might try the Cross Bath next time at £13... more

Visited with my husband on a Monday morning so it wasn't overly busy (thankfully). Had been really looking forward to it, but have to say that for the money we were slightly disappointed. We had a two hour spa session, not sure what you would do there for four hours if you were not having a treatment. The nicest area... more

My boyfriend and I visited the spa for a treat. It was not cheap - £22 for 2 hours, not including robe, slippers, towel hire. However, we really enjoyed ourselves and loved the experience of the roof top heated pool! The unfortunate thing with the spa is that they're very strict on timings. We found ourselves clock-watching the whole time... more

I went on Saturday to this spa & I was HUGELY disappointed. My friend had previously been to a Centre Parc spa & said that was much better. I've also been to Champneys a few times where I have to say it is far more relaxing & generally much better value!! After queuing for about half an hour, the whole... more

I was a bit dubious about going after reading many of the reviews on here and yes, it is expensive and yes, they are just swimming pools. However, we opted for a 2-hour evening session (as opposed to their Twilight Session) at about half six on a Sunday and have to say we really enjoyed it. We went up to... more

We decided upon a 2 hour spa session only with no treatments and this was more than enough. Having been to Iceland, Switzerland, even Centreparcs I have to say we were both disappointed with the Spa, particularly for the cost. Yes there are two nice pools (but they are just a pool) and yes the one on the roof has... more

I can see why some people gave this place a bad review. If you had very high expectations, then yes, you may be disappointed. We enjoyed our two-hour spa session (no treatment). Personally I would not want a longer session. I think two hours were perfectly sufficient. Basically there were an indoor pool, an outdoor (rooftop) pool, four steam rooms... more