Nobody to greet, spa pool temperature, broken with casual explanation despite the £115 a day price, so unpleasant to relax in spa area. The boudoir area is a flip-flop thoroughfare to treatment rooms too. What can I say - poor, expensive, unprofessional. Not even anyone to pay extra for my lunch on leaving - a treatment to a customer had... more

We read a few bad reviews on here after we booked the time to revive package, so were a bit anxious as to what it would be like, but we had a great time and thought the place was amazing. We were greated as soon as we walked in and shown to the cafe for a juice and a tea,... more

I thought after my Spa day on Tuesday I would come on here today and write my comments on my Spa day with Waterfall Spa Leeds. To my amazement I have seen two reviews from last week and it amazes me and I have to think have I been to the same place?! Granted maybe we all look at different... more

I visited the Waterfall spa for the day as it was a Christmas gift named the Christmas Sparkle Spa Day. I booked in for Feb 09 and on arrival we were greated at the front desk by the manageress who was very friendly and throughout the day kept checking to see everyone was ok. She even put another ticket on... more

I think I must have been there the same day as the previous reviewer - dreadful from start to finish, the website is a false impression of what the spa actually offers, the girls are unprofessional and made me feel really uncomfortable, I spent an unfortunate hour with a girl (who I won't name to avoid her embarressment) who talked... more

Did the negative reviewers and I go to the same place? Waterfall Spa is a nice little day spa close to central Leeds. The amenities are as described on their website. The staff were very polite, friendly and helpful and the treatments were fabulous. The food was very good and they offered excellent choices for an allergy. The furniture and... more

I went to the Waterfall Spa with my mother as part of a birthday present. I was a bit anxious about the day as I had read some bad reviews on this site. However within 30 minutes of arriving I was pleasantly reassured. We were given a walk through of the facilities which were lovely and clean. I did notice... more

I visited the spa for a special occasion, arriving at the spa was already a dissapointment with a very untidy, cold feel and not a very welcoming team and management to the spa. It all seemed unorganised, once we were booked in we were taken through to a very dirty dressing room and allocated a locker that had very cheap... more

Don't bother! For the (expensive) price, the spa was far too small. Got boring as the day went on and on and on... Could only use the pool, sauna/steam room and relaxation area. I was expecting a 'library full of ipods' to listen to but couldn't see any. During the entire day there was only myself and my mum using... more