Booked online via their website Evening Spa 2 for 1 £45.00 unable to ring reservations department as they were closed at the weekend. Rang first thing on Monday morning to book spa evening. Had very rude customer service woman tell me that they were no bookings now until mid April, and what should I expect it being mothers day on... More

I visited the spa midweek to avail of their special offer (9-6 spa entry, 65 mins of treatments, welcome drink - £55). I really enjoyed the day as I meandered from the sauna to the jacuzzi to the steam room to a lounger, to my treatments... I especially loved that there was a whole host of products available to try... More

I visited with my mum as a present from my husband and although there are some negatives I will say we did both enjoy our day. We were greeted promptly and shown to the changing rooms which surprised me as they were very basic and outdated, especially the showers. Above all they were just so small given the amount of... More

I visited with a friend for a well earned chill out and pamper day. To start with there were no slippers in my bag and our forms to fill out had been given to two other ladies. We were given a complimentary drink while filling in the forms. Out treatments were at the same time, unlike some others I have... More

I went with my friend to the Waterfall spa to celebrate her birthday. We got an excellent deal online, a 65 minute treatment each and use of the spa all day for £95 for both of us. Lunch was extra. Unfortunately, on arrival we were advised that the heating for the pool was broken but that someone was going to... More

I can't understand all the negative reviews on here. I visited the Spa with my Sister in Law, she had bought the voucher for both of us for a special birthday present for me. She had read the reviews after purchasing and was quite put out and worried about what to expect. There was nothing at all to worry about,... More

Went with my mum and sister and we all agreed we felt like princesses for the day. The staff couldnt do enough for you and despite a number of technical problems with some of the spa services and the heating, they remained cheerful, calm and helpful and the problems didnt impact on our enjoyment of the day thanks to staff's... More

I booked my spa day, before looking at reviews on Trip advisor. To be honest when I read the bad reviews on here it put me off wanting to go to waterfall Spa. However I think some peoples expectations are far to high, and I think some want people to be on bended knee for them. There is parking nearby,... More

I was given a Waterfall Spa voucher by my boyfriend as a birthday present, it was a voucher for a package in which I could attend the spa and choose a treatment from a list of 3 or 4. The booking process was pleasing, the lady I spoke to on the phone was really friendly and helpful and I found... More