The Chocolate Factory

Kingsway | Swansea West Industrial Park, Swansea SA5 4DL, Wales

01792 561617

Website

No eating chocolate for the staff! That's the customer's job.

Nom nom nom! Marshmallows covered in warm, melted chocolate.

5 visitor photos

Ranked #19 of 60 attractions in Swansea

46 Reviews

Type: Landmarks/ Points of Interest

Owner description: All bookings must be made in advance. Take a tour of Wales’ leading chocolate factory and find out exactly how chocolate is made. Learn about the...... more » Owner description: All bookings must be made in advance. Take a tour of Wales’ leading chocolate factory and find out exactly how chocolate is made. Learn about the fascinating history of chocolate, just how and where in the world the fantastic cocoa beans grow, the guilty pleasures of the ancient Aztecs, Columbus’ big discovery, and lots, lots more. You will get to see a real working chocolate factory, smell delicious chocolate being melted in our giant chocolate kettles, and taste all the different types of chocolate we provide. Uncover the secrets to making great chocolate and many other tricks of the trade from chocolate bar manufacture to creating a hollow Easter egg. And, of course, we promise lots and lots of chocolate samples to feast on throughout your visit!

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46 reviews from our community

Searching_For_Sanity

Swansea, United Kingdom

Senior Reviewer

9 reviews

Reviews in 2 cities

1 helpful vote

“Very interesting tour, very nice chocolate!”

Reviewed 24 April 2012

We had a great tour given by a nice charismatic young man. The kids found it very interesting and the chocolate is lovely! More

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samantha c

Swansea, United Kingdom

Contributor

14 reviews

Reviews in 2 cities

1 helpful vote

“........................”

Reviewed 20 April 2012

if ur looking for fun then dont come here. Children will find it boring. More

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Thanks for writing this review, though I’m sorry to hear about your experience. I admit that I am surprised as the majority of the repeat visitors we get are children. We also take a very large number of school bookings every year,, most of whom come back time and time again citing how much the children enjoyed themselves. I appreciate... More

Evarover

Carmarthen, United Kingdom

Senior Contributor

22 reviews

Reviews in 11 cities

2 helpful votes

“Hands on Chocolate!”

Reviewed 5 April 2012

Formal guided tour but fun and informative for older children with the opportunity to make your own item and take it home (or eat it on the spot!) More

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Thank you writing this lovely review. It’s wonderful to hear that you enjoyed your visit. We do like to take a somewhat educational approach to the factory tour and try to offer more than just a simply, fun experience with added chocolate. There’s a section on the history of chocolate for the adults and big kids, while we go out... More

swanseajacks4

Swansea, United Kingdom

Senior Contributor

31 reviews

Reviews in 3 cities

10 helpful votes

“very expensive for what you get.”

Reviewed 4 April 2012

took our chidren on a visit to the chocolate factory, very expensive entery costs for what you get, would rather make the drive to the cadburys world in birmingham as you get much more for your money and a much longer tour of the factory. More

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See 27 more reviews by swanseajacks4 for Swansea

Thanks for taking the trouble to write this review, although I’m disappointed to hear that it didn’t live up to your expectations. The significant majority of our visitors do think we are worth the trip, with over 90% of our visitors responding positively on our survey forms to the question ‘Do you think your visit to was good value for... More

Steff72

Swansea

Senior Contributor

36 reviews

Reviews in 10 cities

9 helpful votes

“A Factory...”

Reviewed 28 March 2012

person found this review helpful

It is exactly what it says on the tin, A Factory. There is an interesting talk/DVD at the start of the tour explaining how chocolate is made from bean to bar. The factory melts chocolate and moulds it into different shapes, this is what you are actually going to see. The chocolate on sale in the shop at the end... More

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Thanks for writing this review. As you’ve rightly mentioned, The Chocolate Factory is indeed real factory, differentiating us from a lot of our competitors. No Oompa Loompas or chocolate rivers to be found here, but working production lines are always in full-swing when the tours are on, manufacturing legitimate items for our customers for all our visitors to see. We... More

Brummiejean

Swansea, United Kingdom

Senior Contributor

24 reviews

Reviews in 10 cities

5 helpful votes

“No comparison to 'Cadbury's World!'”

Reviewed 22 March 2012

person found this review helpful

Just ok, walking round the factory area, felt really sorry for the workers, who resembled animals on display in the Zoo. Presentation which followed was amateurish and not worth the entrance fee. More

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See 7 more reviews by Brummiejean for Swansea

Many thanks for writing up this review, and I’m sorry to hear that you didn’t quite get the experience you were hoping for. As we try to let our customers know in advance, we are a family-run chocolate manufacturers. The Chocolate Factory tour begins with a detailed explanation of the chocolate-making process and an overview of its history, and is... More

Janet J

Porth, United Kingdom

Contributor

15 reviews

Reviews in 6 cities

“A must for chocoholics.”

Reviewed 19 March 2012

It was interesting but as I am not into chocolate that much, I wasn't as interested as I might have been. Rest of party loved it. More

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Thanks for writing this review. A non-chocolate lover in a chocolate factory? Must have been quite challenging! I wish we’d known your tipple in advance – we might have been able to find you some marshmallows or jelly-beans to nibble on as we walked around. While I can’t personally relate to your apathy to chocolate, we welcome your review and... More

cherry24pop

Llanelli, United Kingdom

Senior Contributor

30 reviews

Reviews in 7 cities

13 helpful votes

“Fun For The Kids”

Reviewed 17 March 2012

Fun For The Kids And The Big Kid In You See Chocolate Being Made And Try Some Samples Really Enjoyed :~) xxx More

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Thanks for taking the time to write this review. We like to think we have as much here for the big kids as the little ones, and I’m glad to hear that you enjoyed the samples! Hope to see you again sometime! More

Mols444

1 review

“Amazing experience - thoroughly recommended!”

Reviewed 14 March 2012

Firstly apologies for the delayed review. We visited The Chocolate Factory last October whilst on holiday in Swansea. We had a great time! Due to it being out of season and a quiet time, we were actually the only people on the tour! On arrival, Gareth gave us a warm welcome and took us into a separate room to give... More

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What a fantastic review! We are overjoyed! As you say in your review, there are times out of season, usually when schools are back in session, when public visits tend to quieten down. Provided there isn’t a private booking in place, we will still perform a fully-guided tours for members of the public, even if there’s only a couple of... More

Edw0rd

Bradford on Avon

Contributor

13 reviews

Reviews in 4 cities

3 helpful votes

“How much chocolate...!”

Reviewed 12 March 2012

I couldn't believe how well they put together this tour around quite a small industrial complex. Our guide pitched it just right for our group, the children were kept well in check despite the obvious hazards, and through a combination of good story telling, demonstration, and copious amounts of samples. There was then a short interactive lecture that was really... More

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Wow! Thank you very much for this very kind write-up. We’re so pleased to hear that you enjoyed your visit to The Chocolate Factory! One of the advantages of being a fully-guided tour around a real, working factory is that we can adjust the delivery and content of the tour for the different groups that come through our doors. We... More