Family of 3 adults (inc 1 grandparent) and two excited 6yr olds. Seems a 2-3hr delay is normal after reading the reviews, but I did get an email 3 days beforehand telling me my flight would not be at 7.30am (from Doncaster) but would be 9.30am. Selecta flight disorganised (our 3 rows got breakfast an hour after anyone else- no... More

The experience was shocking. Customer services appalling, food and accommodation below standard but tolerable, ...... before the heating broke. Santa was as fake as the supermarket Santa, elves were disgruntled and aggressive. Do Lapland your own way, or at least with another company. I have had to take my children and husband back to another resort in Lapland to explain... More

On the travel day my party of 11 including children left at 3.20am for 5.15 check in as per travel docs.On arriving at Gatwick We were told that the flight will now be 9.35am and we should have received an email with the new details. We never received this and judging by the amount of people at check in at... More

We have just returned from from a one day trip to Lapland through Transun with our grandchildren to see Santa.It was disaster from start to finish thankst to pathetic service and quality from Transun. The promised 20 min journey by bus from the airport took 1hour in sweltering hot bus to a poorly organised suit and boot stop. Then back... More

We have been considering taking our daughter to Lapland for a couple of years, and decided that it was now or never (she's eight years old). So we booked a day trip with Transun, flying from Bristol. It is a long day - a three hour+ flight each way - but the whole trip was very well organised. The village... More

We are from Ireland but, to meet up with family who were also travelling, we went via London with Canterbury Travel. From start to finish, the experience was a major disappointment for all of us. The flight was unavoidably delayed on the way out which reduced our time there by 1-hour. The terminal where we were fitted for our snowgear... More

This was an awesome trip. We booked this Escapade day trip (18th Dec 09) through Transun tour operator and were not disappointed at all. It's a long day, but totally worth it. We arrived at the airport at 5am (for a 7am flight), with tired and excited children in tow, and the trip went with no-hic ups at all. Christmas... More