Hello J H. I do understand your frustration with the numerous cancellations. Hot Air Ballooning is a very weather dependant sport and safety is our number one concern for our passengers as well as pilots. Depending on the time of season, rebooking is typically anywhere from 2-4 weeks in advance subject to your Voucher type. I apologize that we could... More

Hello Lswart, I do understand the frustration of being cancelled quite so many times. We of course are looking out for our passengers and pilots safety when it comes to flying our hot air balloons. Some people are able to fly within the first few tries and for others it can take longer. It is the luck of the draw... More

Hello sadwithoutsun, Thank you for your review. I am sorry to hear that you felt you had to pitch in to help pack up the balloon. Many passengers are excited to help out and feel it is apart of the experience but it is certainly not a requirement of our passengers should you opt out. I do apologize if you... More

Hello RickRanger, Because ballooning is so weather dependant our pilots must look at all aspects of the weather for the day of flight. Our pilots are trained and highly experienced in reviewing weather conditions for the time of flight. Sometimes even a seeingly calm day can cause problems for a balloon ride, such as no wind, high upper-level winds or... More

Hello FamilyFun295, As stated this to RickRanger as well. Ballooning is very weather dependant and our pilots must look at all aspects of the weather for the day of flight. Our pilots are trained and highly experienced in reviewing weather conditions for the time of flight. Sometimes even a seeingly calm day can cause problems for balloon ride, such as... More

Hello URAQT2ME, Thank you for your review. I am glad to hear you enjoyed the company and professional experience of our pilot! Although some of our pilots do originate from different countries, they try their best to accomodate and connect with our local passengers. We appreciate your feedback in regards to wearing a hat on the flight. In the future,... More

Hello Outbax, Thank you for your review. We appreciate all feed back as it helps us better the experience for our passengers. Our pilots first and foremost priority is to make sure everything has been set up properly and is ready for a safe flight. While we do encourage pilots to engage with our passengers, they must also be making... More