This company, though still claiming "guaranteed departures", cancelled the tour, having already taken full payment, and confirmed the booking in writing. They then tried to push me into accepting a far inferior option, with no compensation. I had to ask four times to have the money paid back. And they refused to compensate for costs such as flights and visas...
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We are responding to this review regarding our guaranteed departures. We do in fact guaratee that all group tours run.
However, in rare circumstances, where there are just one or two person booked on a group tour, we do inform the travellers that this is the case and give them the option of moving to another date.
We do this...
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