I booked Turco Travel's 7 days Turkey package in September, 2023 and the tour was scheduled to start from Dec 7, 2024. Their cancellation policy, touting full refund minus some transaction charges 48 hours before the trip , was one of the main reason I picked them up .
Come October, 23 and I had to request cancellation due to a car accident in the family. And Turco showed their true colors - they refused to honor their cancellation policy despite this being done two months prior to the tour date and didn't refund a single penny.
After prolonged battle through my credit card company, I finally got a refund of only $1700 off my original booking amount of $2911.00 4 months later just now ( Feb, 24 ). My credit card company also gave up saying the merchant is not refunding any more amount.
I will be escalating further this issue to whatever avenues I can find for redressal to not let Turco siphon off $1200 as "transaction fee", but thought of cautioning any future traveller about this untrustworthy tour operator.