I had gotten a 1 way ticket to head back into Fort Myers. When I made the reservation first, the lady had informed me an amount I would have to pay upon departing. It sounded good to me! The day of my departure, the woman that was sitting behind the desk barely made eye contact and was rude. I ended... more

My family of 4 just returned from Key West. I had read the negative review before going and was almost scared away. I had a plane flight out of Ft. Myers at 7:40 the next morning and could not afford to be cancelled. Fortunately, I ran into a friend from high school who had wonderful and positive things to say... more

My girlfriend and I decided to go on the KeyWest Express to visit and stay for a week with my brother who had three weeks at the Galleon in Key West. The trip was wonderful and there were no problems with weather, staff or amentiies. It is important to remember that this is not a cruise but an excursion to... more

OK, thanks to all the not so good comments and reviews we are changing our minds and going to drive to Key West again. We have been there several times by car and thought that a boat trip would be fun,......but not after reading about what appears to be bunch of greedy, rude folks only interested in getting your money... more

Cannot say enough great things!! I come to Florida periodically throughout the year to visit my grandmother. I have heard such great reviews about the Key West Express. My mother and I came down last month and she wanted to go to Key West. We made our reservations in advance for $120.00 and went a week later. We had the... more

We live in Florida, and spend a week in Key West every year. We've taken the KWE from Ft. Myers beach for the past five trips, and plan to take it again next week. Look, this is a FERRY service. It's not a theme park. The old salts that run the ferry do a great job, but they aren't going... more

I can not reiterate enough how horrible the customer service is at Key West Express. Recently, my husband and I had to leave Key West a day early due to a sudden unexpected death in the family. We originally had rented a car and driven to Key West, and were planning on doing the same for our return. Upon learning... more

We have made this trip twice. The first time was a disappointment because it takes so long to get there, you almost have to turn around to get a seat going back. First come, first serve on the way back, which should be changed. Our second trip was much better. We stayed overnight at a bed-and-breakfast that was delightful. It... more

A vacation is supposed to be a fun experience. We, family of 5 planned our trips to Key west in late February, 08. We were planning to drive. The before our travel, we heard about Key West Ferry (KWF) and called them. They encouraged us to buy tickets and travel via ferry instead of driving. We bought the ticket over... more