I visited Urban Retreat with my sister expecting to be pampered. While the services we received (massages, facial, and mud wraps) were good, the customer service at the desk was horrible. They charged me $20 more for each package than what was listed on their website. When I inquired about this, the gentleman at the desk was rude and arrogant... more

I would say I spent almost close to $300. 00 dollars at Urban Retreat and Schmidt's. I felt like I was in a fast food joint. It's like they are trying to sell you there employees with their looks. Who cares about the ----- work? I do more

It was my wedding day, so I thought it would be fun to have all my bridesmaids (5 maids), my personal attendent & myself (the bride) go to a full service salon to get our hair & make-up done & to be "pampered" the day of my wedding. Well, Urban Retreat advertised on their wen-site: "award winning up-do team". Which... more

I do like Urban Retreat. I get a lot of services done there. The only thing that really bugs me is that, while they do a nice job with color, they don't dry your hair afterward. You feel like a fool standing there and doing it yourself. I have addressed this issue with them, but even then I was charged... more

Went for a massage on the spur of the moment, and had probably the best massage of my life. Bailey was very professional, very friendly and thoughtful, and the massage itself was sublime. I can't wait to go back. more

Urban Retreat did a great job on my bikini waxing. They are the only place in the state that I trust! more

Urban Retreat is awesome!! I had booked an appointment for the same day and when I got there my appointment was not in the computer. The young man at the front was SO nice, he apologized for the inconvenience and he got me booked in with Kara for a foil and Stephen for a cut with very little waiting. Kara... more

My Salt Glow and Manicure were great, but everyone has to lay off the sales pitches! I went in to be pampered, not pressured into buying something! more

I love Urban Retreat! I'm always so pleased with the way I turn out. Robin does a fantastic job with my highlights... (most people think it's natural!) and Mari is a wizard with my hairstyle. I was originally referred by a friend, and now I refer others -SH more