I wish I'd read these reviews before I bought a round-trip ticket on Gray Line Airport Shuttle in Las Vegas. Do NOT buy a round-trip ticket. ($13). As instructed, we called 24 hours beforehand to book our shuttle back to the airport and spent 6 minutes on hold doing so. (Goodbye pre-paid phone minutes!) Along with another couple (independent of... More

Exciting tour. Mother Nature never disappoints and the Dam and it's history is interesting. This is a great activity for a family group. The only problem is that the coach driver kept reminding the bus patrons that he would like to be tipped. He even handed out a notice of how much to tip. I was insulted by this and... More

On August 18th 2011 my boyfriend and I went on what was to be a simple tour of the South Rim of the Grand Canyon but it ended up being a nightmare. Our day started at 6:25 am when we were picked up only to be dropped off at the Gray line center where the bus was suppose to leave... More

We had a pre-paid shuttle to and from the airport from our hotel. I called the day before for a reservation as I was told to do. The even gave me a confirmation number. The told us to be at the door by 3:00 am for a 4:00 pick up time. We were there waiting for over an hour and... More

My husband and I used Grayline for shuttle service to and from the airport in Las Vegas. From airport to hotel: On the trip from the airport, we checked in at the Grayline service desk, then had to wait about 20-25 minutes for our shuttle to arrive. Other people were grumbling, but you know, what do you expect for the... More

We had the most awful service from Gray Line - the airport shuttle service in Las Vegas. In all my years of travelling, this has to be the worst customer service and experience I've ever had. Let me explain.....we arrived at Las Vegas airport and waited by the Gray Line shuttle sign (along with other people), and waited for 30... More

This company should be shut down!!! They are the most rudest people I have ever encountered, We had spent time in Anaheim and Hollywood and we where use to the friendly American people until we landed at Vegas Airport .I have never seen such a disgusting sight as Grey line drivers shouting and abusing "Customers" who only wanted to get... More

I have used a great many shuttle services in many cities all over the world, including many times to Las Vegas. This was my first (and last) time with Gray Line. First, I'm used to "shared ride" shuttles that leave pretty much when anyone is ready to go, but the usually circle the airport once to see if anyone else... More

We normally take a cab from the airport in Las Vegas, but decided to try the Grayline. MISTAKE! First, we waited over 20 minutes for the shuttle to arrive after purchasing our round trip voucher. We then stopped at two other hotels prior to ours (which we expected). As instructed, we called 24 hours prior to our departure to confirm... More