i had the chance to do this tour and i have to say that it is the best tour i have done in NZ. They really take care of you and you dont feel like your just an other tourist and we are in very small group compare to some others tours in waitomo. Great service and very friendly people... More

We planned to use this company based on the other reviews from this site and because we didnt want our family to feel rushed or crowded out by the many bus tours that descend on Waitomo, crash their way into the attractions, rush throught without really experiencing the place and get the overly glib tours, before jabbering their way onto... More

Did the tour last week and absolutely loved it!!! Highly recommend, beautiful caves to visit, friendly, knowledgeable staff..not much more else to say but pick this one! (also loved that they only take sml groups!)

We started a bit later than we should because a person had brought the carkeys with him :-) The trip to the caves was fantastic and the roads became narrower and narrower. We had the opportunity to walk some part if we wanted to on a small path. Unfortunately we couldn't go in the boat because the dam was broken... More

Did a trip with Norm, a bit bumpy but he knew so much about the area and was able to answer any question sent his way. Faultless experience, small groups make all the difference. Lots of glowworms in the first cave, well thought out and educational through the second cave. Very easy walking routes.

Little I can add to the other reviews - friendly, efficiently organised tours based on small groups doing 2 caves. Ride to the caves can be a bit bumpy but well worth it - would thouroughly recommend. Spellbound also e-mail you photos of the caves if yours don't work. Great day (and they don't really feed children to Bob the... More

We were a group of 10 on a recent private tour of the glow worm caves in Waitomo region. We had arranged private transportation with a driver/guide from Auckland. We were met by Peter and had the most fantastic time, spending 3 hours visiting both a wet and dry cave. The highlight was the raft ride through the glow worm... More

We (3 couples) from Australia thoroughly enjoyed this small group tour. My sister suffers from claustrophobia and wasn't sure if she could do the tour. Our tour leader was very accommodating to her predicament, ensuring that she felt comfortable at each stage of the caves. The cave was awash with glow worms - like out of a fairy tale. When... More

My wife & I were lucky enough to only have 2 others in our tour. Our guide, Ross, appeared to really love his job and he made our whole tour an experience to remember with his wide knowledge of his subject and his great humour. The sights were amazing - including the trip in the van to the caves and... More