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The Lexington New York City - an Autograph Collection Hotel Questions & Answers

Here's what travellers have asked, with answers from The Lexington New York City - an Autograph Collection Hotel staff and other travellers.
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Guatemala City, Guatemala
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I stayed in this hotel in September 2014 for my birthday and also my daughters 18th birthday so this should have been a very special occasion. My stay in NYC was amazing but unfortunately spoilt by this awful experience at the Lexington hotel. In our room we found several cockroaches and made a complaint. NO ONE came to sort this out so we complained again. Eventually someone came to kill the cockroaches and we asked to move rooms! this did not happen and we had to stay in the room with cockroaches that night. I complained again the next morning and dealt with Ms A Lockhart the director who moved us to a nicer room and agreed to refund 50% of one nights stay!!! This was where the problems started. Not only did she not refund the money as promised but I had to contact her weeks later to see where my refund was. After several emails she agreed to refund the 50%. The amount was told to me and was not 50%. I emailed her back to get the correct figure refunded. This was agreed. BUT instead of refunding me the money that I was owed she debited my credit card for £1000. I was horrified that they could just take money from my credit card like that without my consent. My bank have charged me a 2.95% conversion rate and are charging me daily interest. I have tried to contact Ms Lockhart and was told that she had gone home for the night and that no one could help me. I am left distraught at this error and disgusted that this could happen. All I wanted was my refund as agreed and now I am over £1000 worse off and incurring daily interest. If any one at the Lexington reads this I have emailed Ms Lockhart again so please sort this out!!!!! DO NOT STAY AT THIS HOTEL. YOU WILL BE RIPPED OFF AND YOUR CREDIT CARD WILL BE USED AGAIN!

2 months ago
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Kathmandu, null, Nepal
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Fort Smith, Arkansas
5 months ago
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Questions? Get answers from The Lexington New York City - an Autograph Collection Hotel staff and past guests.

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?