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Iberostar Rose Hall Suites Questions & Answers

Here’s what questions travellers have asked, with answers from representatives of Iberostar Rose Hall Suites and other travellers.
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Buffalo, New York
Kim G Reviewed this property
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Thank you! It was not a hassle to get back and forth between the Grand and the Suites. It was an easy walk. The Beaches from the Grand was a bit further. I would not recommend staying at the Beaches...let's just say you get what you pay for and it's way worth it to pay to stay at the Suites.

We had or ceremony on the beach at the Suites. We decided to have our dinner at Aunt Ruby's steakhouse because it was one of the few restaurants that allowed the guys to wear shorts, and they were all wearing shorts for the ceremony. private reception (we didn't want that).

The package we selected included a couple massage and a romantic dinner on the beach. We opted not to pay extra for the bonfire or beach party because to be honest, the resort already has a ton of fun things going on that are included and you don't have to pay extra for.

  I can't say that we even went in the lazy pool, we hung out primarily in the main pool with the swim up bar. I tried to upload photos, but it said they were too big of a file. Trust me, it was beautiful! I hope this helps, I was in your shoes last year at this same time. We took a leap of faith since we did not know anyone personally who had been to this resort. It was the best decision we could have made, besides getting married of course!

1 day ago
Blackburn, United Kingdom
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Carolyn S Raleigh, North Carolina Reviewed this property
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I booked my room when I made the reservation for the whole trip, to make it easy and it was cheaper to do so. Ask for a higher room 3rd or 4th floor and like the other reviewers said you will have no trouble getting help from anyone. The resort bus will take you to a certain point but you can request a taxi for $ 2.00 a person(amerian money) and they will take you anywhere you need to go. Oh, also ask for a junior or other suite with an ocean view. The views are to die for. My favorite drinks: The Jamaican delight, the Jamaican Smile and the superman. JUles will hook you up at the swim up bar...I am jealous too, I am ready to go back! Please enjoy yourself.

21 hours ago
A TripAdvisor Member
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SantoValdez Montego Bay, Jamaica Property representative
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First of all we would like to thank you for choosing Iberostar Rose Hall Suites for your vacation.

Regarding your question about internet use, we offer wireless internet access (Wi-Fi) in the lobby area and in our guest rooms. Both of these services are included in our all-inclusive package.

I hope this information is of help to you, if you should have any further questions please do not hesitate to contact us.

Iberostar Rose Hall Suites

6 days ago
A TripAdvisor Member
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SantoValdez Montego Bay, Jamaica Property representative
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First of all, we would like to thank you for your interest in Iberostar Rose Hall Suites.

Regarding your question, Please note that guests of the Iberostar Rose Hall Suites Resort have access the Iberostar Rose Hall Beach resort but not the Iberostar Rose Hall Grand resort.

I hope this information is of help to you. Please feel free to contact us should you require further assistance.

Iberostar Rose Hall Suites

6 days ago
usa
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SantoValdez Montego Bay, Jamaica Property representative
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First and foremost thank you for choosing Iberostar Rose hall Suites for your vacation; it will be our pleasure to host you.

For clarification, guests of the Iberostar RoseHall Beach do not have visiting and dining privileges at the Iberostar RoseHall Suites or the Iberostar RoseHall Grand. Regrettably, neither do we have day or dinner passes available for purchase by guests of the Iberostar RoseHall Beach for either the Iberostar RoseHall Suites or Iberostar RoseHall Grand.

However, as the guests of the Iberostar RoseHall Suites and Iberostar RoseHall Grand have visiting and dining privileges at the Iberostar RoseHall Beach an option to consider would be to book dinner reservations at the Beach property for the entire group to enjoy.

  As well, upon arrival, guests that are staying at the Iberostar RoseHall Beach can check with the front desk upon arrival and query if there is the possibility of paying to upgrade to the Iberostar RoseHall Suites, based on availability due to cancellations or no-shows for the duration of the stay.

  I do hope this is of assistance and please feel free to email us for any further clarification or queries

Regards

7 days ago
Toronto, Canada
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SantoValdez Montego Bay, Jamaica Property representative
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First of all, we would like to thank you for your interest in Iberostar Rose Hall Suites.

With regards to your question, please note that the dress code at the Gourmet ‘Calabash’ restaurant is long trousers and a shirt with a collar for gentlemen and children over 12 years old while all other restaurants allow Bermuda shorts. All restaurants require shirts or t-shirts with sleeves and appropriate footwear, for gentlemen and children over 12 years old.

Milk can be requested through our room service which is available 24 hours. We have 1% low fat cow’s milk and also %100 cows’ milk available at the resort. The milk that we have is pasteurized and the brand is Serge Island. They are available in all the restaurants as well.

I hope this information is of help to you. Please do not hesitate to contact us if you require any further assistance.

11 days ago
Wvuman Reviewed this property
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Yes, long pants are required for men when eating at one of the "specialty" restaurants. If having dinner in the buffet pants are not required. I would highly suggest taking a pair to enjoy the full dining experience.

Milk is also available in all restaurants and to have in the room. I am not certain if it UHT? I quick call to the hotel should answer this question

14 days ago
Louisville, Kentucky
SantoValdez Montego Bay, Jamaica Property representative
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First of all, we would like to thank you for choosing Iberostar Rose Hall Suites for your vacation.

Regarding your question, all of our beds have a protective mattress covers. We also have several precautionary measures in place to prevent bed bugs.

In addition, our housekeeping staff are trained and fully aware of the steps to follow when checking our rooms to ensure that all our rooms remain free from bed bugs. We also have fumigating procedures that we follow on a monthly basis to alleviate any possibility of bed bugs breeding in the room.

The incident your are referring to was an isolated case and this was handled in a manner that conforms to international regulations.

I hope this information is of help to you. Please feel free to contact if you require further assistance.

11 days ago
southern ontario
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SantoValdez Montego Bay, Jamaica Property representative
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First of all, we would like to thank you for choosing Iberostar Rose Hall Suites for your special vacation.

Regarding your question, please note that the Spa is for use of adults 18 years of age and over and an indoor wellness pool can be found in that area. There are also several Jacuzzi tubs located in the Spa as well.

I hope this information is of help to you. Please feel free to contact if you require further assistance.

Kind regards,

15 days ago
Wvuman Reviewed this property
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At the suites there is not an adults only pool. The main pool is very large and does have a walk up bar and a wonderful view of the beach and ocean. Because of all of the activites they have for the kids, a lot of time the pool is pretty much adults only

14 days ago
Kaiserslautern, Germany
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SantoValdez Montego Bay, Jamaica Property representative
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Dear Guest,

First of all, we would like to thank you for your interest in Iberostar Rose Hall Suites.

Regarding your question, our rooms do come equipped with a mini fridge however we do not usually provide microwaves in the room. We however kindly as that you email our Guest Services department, so they may look into this request.

Please note that we do not have laundry facilities available. We only offer laundry/valet service with an extra charge.

Once guests are checked in, they will find a laundry bag and a laundry list with the prices in the closet of the room. Guests should have it ready for pick up with the list filled out and signed in the morning and then call the valet service to collect it. They will usually return it the same afternoon or the following morning.

We also do provide bottled water in the mini fridge located in the room.

I hope this information is of help to you, if you should have any further questions please do not hesitate to contact us.

1 month ago
Mississauga, Canada
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SantoValdez Montego Bay, Jamaica Property representative
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Firstly, we would like to thank you for your preference for IBEROSTAR Rose Hall Suites for your vacations.

                                                                       

Regarding your question, we have a hospitality room in the lobby area where you can shower and change if you need to, given you will be departing late in the afternoon. The bellman will be able to store your luggage as well until your transportation arrives.

Our Checkout time is 12:00pm and you may also check with the front desk the day of your departure for the possibility of a late check-out which depends on availability and is at an extra cost.

I hope this information is of help to you, if you should have any further questions please do not hesitate to contact us.

1 month ago

Questions? Get answers from Iberostar Rose Hall Suites staff and past guests.

Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?