We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

El San Juan Resort & Casino Questions & Answers

Franklin Square, New York

I am suppose to go to the resort on Sept 2, I just read a review that someone found bedbugs, and alot of complaints about how dirty th4e resort is. Is there anything good about the resort incase I cant cancel my reservations. How is the beach at least?

3 months ago Answer

5 answers

Property representative
susanwilkerson
Helpful answer
0
Votes
Not as helpful

In the effort to reassure you we do not have Bed Bugs I have copied you on the the certification:

PEST ELIMINATION DIVISION

ROAD 28 LOTE 13

URB. INDUSTRIAL LUCHETTI

BAYAMON, PR 00961

August 18, 2014

Ms. Sharlee Ventura

El San Juan Hotel & Casino

6063 Isla Verde Avenue

Carolina, PR 00979

Dear Ms. Ventura,

This document will confirm that room 831 was inspected, due to suspicion of possible bed bugs

activity.

The room was thoroughly inspected verifying the carpet, nightstands, lamps, headboard, desk,

closet, bed frame, box spring, mattress and the entire furniture of the room. At the time the

inspection took place NO trace of bed bugs activity was found.

If there was any kind of insect activity, visual signs such as bloodstains, fecal spots or insect

eggs would have been found. In conclusion the room is pest free.

Any question or further assistance needed don’t hesitate to contact me at (787) 568-1114 or

(787) 796-1290.

Cordially,

Nelson Diaz

Service Specialist

Pest Elimination Division

Plese feel free to contact me If I can be of any assistance prior to your stay..

3 months ago
Milwaukee
Helpful answer
0
Votes
Not as helpful

I found the beach, pool and common areas fine and acceptable. Our room was very outdated, the bathroom and shower was filthy along with dirty stained towels. I might have caught them on a bad day but it was pretty bad. I also realize that it is a tropical island and bugs will be present but we did find small ants in our room. Not bed bugs but small ants crawling around the end tables and bed posts. We changed hotels the second night we were there and our room at the new hotel was amazing. Something I should have experienced at a Hilton resort to begin with.

2 months ago
Oak Ridge, Tennessee
Helpful answer
0
Votes
Not as helpful

Our room was very clean with in signs of bugs. Like the other reviews we were happy with the room and service. The beach was nice but it is a public beach.

3 months ago
Los Gatos, California
Helpful answer
0
Votes
Not as helpful

I found no bedbugs and the linens were white, clean and crisp. The bathroom was terribly small and the shower was small and felt unclean. The pool and beach are fantastic, really good restaurants, lots of live music at night.

3 months ago
Columbia, Missouri
Helpful answer
0
Votes
Not as helpful

If you are from the States, you are going to a tropical climate and a different culture. My first impression of the resort was disappointment since it is in a congested area and the hotel could use some updating. The lobby is dark and shabby. I reserved three rooms for a family vacation. Remember that this is also a casino with typical characteristics. I found the rooms to be clean and there was no indication of insect life. The bedding seemed clean and serviced daily. My major complaints were the inconsistency of hot water (sometimes just plain cold) and mediocre restaurants. The pool area is nicely maintained. The beach is nice with a marked swimming area, Umbrellas and lounges are available at a price. There is a jet ski rental and a banana boat ride. I am pretty fussy about places I stay. It is not Waikiki, but we had a good time.

3 months ago
Add your answer
Posting guidelines