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Elenite All Inclusive Villas Questions & Answers

Leicester, United Kingdom

hi petya

i have booked into your villas for next year in july,am now woried that food is inedible,and drinks dont match up to what they should,im very concerned about my young grandson who is sixteen and a type 1 diabetic,am seriously thinking of cancelling.all your replies are very similar but nothing mentioned about rectifying problems.are improvements being made to catering and flies all over food .awaiting your reply .

gill smith

9 months ago Answer

1 answer

Plovdiv, Bulgaria
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Dear Ms. Smith,

Many thanks for contacting me and choosing Elenite Villas for your holiday next year. Regarding the food I know that there is a small British community that does not find our food tasty, but that does not mean every client dislikes it, and even it does not mean every British guest dislikes it. You mention flies for example... Let me tell you that people like to exaggerate. There is no flies issue over here. If there were flies probably at some point few years back, at someone's holiday, or a tourist saw a fly or two that does not mean that food is infested with flies... it is continuously sprayed over here and there are not even mosquitoes. Now, in terms of next season, because we are seasonal resort, I cannot give a firm answer what will be done in terms of food and other changes and improvements. It is very often that we start the season with new personnel, which might be the case for next year. So it is difficult for me to predict at this point as to what will be improved next season, because these decisions are normally taken after the current season is over, and when owners are here. In terms of diabetic customers, if we know what the menu of the guests needs to consist of, we would endeavour to supply such food. We had gluten allergic customers and we have catered for them , if this is pointed out as a special request in your reservation and prior to arrival. If you need to contact me or the reservations team with any direct request, you can visit our website at Victoria Group , with your relevant hotel and find our contact details, as a I am not allowed by the hosting site to give them out here.

Kindest regards

Petya Anguelova

Guest Relations Manager

9 months ago
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