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Santa Anne By the Sea Questions & Answers

Sydney, Australia

I have stayed at Santa Anne in the past and was going to book my next holiday there again but after reading Mr Mike Malcolm's comments I am very concerned. Dealing with rude and aggressive management is not something I would like to experience. Can Sabrina Celeste ensure me that what has happened to Mr Mike Malcolm was one of incident and not the usual way she communicates with customers at Santa Anne.

Donna

9 months ago Answer

5 answers

Property representative
Sabrina C
Gold Coast Australia
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In Relation to Mike Malcom response if you would like to believe his nonsense please do so, I will not justify myself to anyone who would believe such absurd words and I'm not loosing any sleep over that disgusting man that stayed with us for 5 hours, We are constantly booked 99% throughout the year there are plenty of other accommodation for you to stay at in the Beautiful Gold Coast area if you are in fear of Management.

9 months ago
Auckland, New Zealand
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Hi Donna

How can you spread the word around when you have not experienced for your self what a great place Santa Anne is to stay. Whenever I look at reviews I look at all the reviews not just one and if the majority enjoy the accommodation then I go with it. One thing I have learnt over the years in business is that no matter how hard you try you can not please very body. Very rarely will you find 100% of visitors will rate 5/5, there will always be something that folk don't like. If you will read all the other reviewers you will find that except for Mr Malcolm everyone else have nothing but nice things to say about the Hosts. I would like to think that anyone who wishes to stay at Santa Anne would read reviews of people who have actually stayed at the place for more than a few hours or have not even stayed there. Donna you would not find more pleasant managers anywhere and I have travelled a lot. Santa Anne would be the most central, value for money accommodation in broadbeach , Next time I go to Broadbeach I will be staying at Santa Anne again and I highly recommend it to anyone

7 months ago
Fremantle, Australia
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Don't know what Mr Malcolm's problem was but I was so welcomed at Santa Ann. The hospitality was over and above excellent. Mainly because of the thoughtful advice from the staff.

You asked a very pointed question Donna, and got your answer. No need to spit the dummy Donna. Trust other travelers, like me.

We love Broadbeach and Santa Ann was one of the happy reasons.

7 months ago
Sydney, Australia
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If this is your response to my concerns that explains a lot. I will not book Santa Anne for as long as you own the place, and will spread the word around.

Thanks for taking time to reply.

Regards

Donna

9 months ago
Sydney, Australia
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If this is your response to my concerns that explains a lot. I will not book Santa Anne for as long as you own the place, and will spread the word around.

Thanks for taking time to reply.

Regards

Donna

9 months ago
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