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Grand Luxxe Riviera Maya Questions & Answers

Cape Carteret, North Carolina, United States

How do we make arrangements for airport transportation?

9 months ago Answer

5 answers

Denver, Colorado
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Vida is the parent company so I would google that and go to customer service 800 number or e-mail them.

9 months ago
New York City, New York
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contact the concierge, head concierge named Delhia, they will be there to meet you in a van that also goes to their sister property right next door, sometimes they keep you a while waiting for all passengers to arrive, but all in all very easy and you will love the Grand Luxe, grand in every way especially accomadation

9 months ago
California
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The pickup that they provide is a shuttle van. If you are used to Super Shuttle think that. When we got there there were three groups and the van would have been at capacity; also would have nerved to wait 20 minutes for the van.

If that is what you want and you want to save the cash, thats your choice. For a five star resort I expect my own transport. We did that, albeit getting overcharged $80 to get there. The resort had prices for taxi's posted and quoted $40 to the airport. As noted on my earlier post, we switched to the Fairmont. The charge for the shuttle but I'd prefer my own. As an aside, a taxi we got their to Playa charged $40, and the taxi back charged $20. By the time we left we knew the prices better:)

Again, the Luxxe is fine if that's what you want. The shared shuttle is just illustrative of a service that, at least to me, is not 5 star which is what they sold it as.

5 star I think Ritz Carlton, Fairmont, Dukes Hotel in London. The Luxxe simply is that at the level. In fact its easily beaten by the Radisson Blu in Leicester Square, London or the Ambassade in Amsterdam and they only claim 4 stars

9 months ago
Denver, Colorado
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You contact the concierge for the resort and tell him/her the times of arrival, the carrier, and the names of the pertinent passengers.

9 months ago
Westampton, New Jersey
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Hi there. The report provides complimentary airport pickup as long as you arrange it with them in advance. They will also arrange for the return trip to the airport but you pay for that. It was easy, and was maybe $60 for all 4 of us. Great place to stay, super service.

9 months ago
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