TripAdvisor Reviews - Sandman Hotel & Suites Vancouver Airport Feed

NEVER AGAIN!

josieNewEngland, New England — Sun, 06 Dec 2009 16:16:33 GMT

TripAdvisor traveller rating: 1 of 5 stars

Upon arrival, the toilet had been used and not flushed! This prompted a further look at the room...the loft bed looked as if it had not been changed! As we arrived very late and were leaving very...

Owner response

A TripAdvisor Member, Vancouver — Fri, 11 Dec 2009 18:52:29 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear Valued Guest, On behalf of the Staff and Management, please accept my apologies for your disappointment as it is also ours. There is absolutely no reasonable explanation for the poor level...

Excellent service - Great rooms!

snowguy16, abbotsford — Mon, 30 Nov 2009 03:18:18 GMT

TripAdvisor traveller rating: 5 of 5 stars

We stayed at this hotel before we went on vacation to Mexico. The staff at the front desk were great and they even upgraded us at check in to a "loft" room. We have never stayed at a hotel that had a...

Horrible Experience!!!

PixieBobs4Ever, Seattle — Tue, 17 Nov 2009 03:24:12 GMT

TripAdvisor traveller rating: 1 of 5 stars

The room was alright and the food from the restaurant actually pretty good. However, I had my car broken into and the staff at this hotel actually tried running my credit card through for a combined...

Owner response

A TripAdvisor Member, Vancouver — Fri, 20 Nov 2009 20:49:26 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear Guest, I do apologize if we did not meet and exceed your expectations when you visited beautiful Vancouver BC. We have many guests from the US who enjoy staying with us on a regluar basis....

Cheap - and feels like it

mm_va, VA, US — Fri, 09 Oct 2009 01:02:08 GMT

TripAdvisor traveller rating: 2 of 5 stars

Stayed at this on our way back from a cruise trip. Price-wise, it was one of the cheapest around. But it smelt of cigarettes all around. The fact that you had to use your room keys even to go up the...

Owner response

A TripAdvisor Member, Vancouver — Thu, 15 Oct 2009 17:46:57 GMT

TripAdvisor traveller rating: 0 of 5 stars

Thank you for taking the time to let us know how your recent stay with us was. We appriecate your feedback. We have installed the key card reader in the elevators here as a safety aspect for our...

High speed internet non-existent

calgaryal, Calgary — Thu, 17 Sep 2009 01:21:19 GMT

TripAdvisor traveller rating: 3 of 5 stars

If you didn't actually require internet, this hotel would be acceptable---not special, but quite acceptable, with somewhat small but generally average sized rooms. Clean. The adjacent Moxies...

Owner response

A TripAdvisor Member, Vancouver — Mon, 21 Sep 2009 20:14:57 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear Guest, Thank you for sharing your concerns and please accept our apologies for your disappointment. We recently installed wireless internet in the entire hotel and have been working on...

Not horrible, needs work, and maid staff training.

kaunyin88, Los Angeles County, California — Sat, 29 Aug 2009 19:52:13 GMT

TripAdvisor traveller rating: 2 of 5 stars

We stayed at this hotel for our first trip to Vancouver. The hotel was reasonably priced and convenient to local transportation. First rule, never book a room on the outskirts of town when you travel...

Owner response

A TripAdvisor Member, Vancouver — Mon, 28 Sep 2009 19:02:01 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear Valued Guest, On behalf of the staff and management, please accept my apologies for your disappointment as it is also ours. There is absolutely no reasonable explanation for the poor level...

Three Night Stop in Vancouver.

Crawrowl, Taffy in Suffolk. — Tue, 09 Jun 2009 17:39:47 GMT

TripAdvisor traveller rating: 4 of 5 stars

The Sandman Airport hotel is of course convenient for the airport but is only a C$30 taxi fare from downtown Vancouver. We stayed for 2 nights on our way in to British Colunmbia and 1 night on our way...

We only visited the restaurant - creative and good value

amhey, Portola Valley, California — Thu, 19 Mar 2009 05:14:18 GMT

TripAdvisor traveller rating: 5 of 5 stars

We stayed at the Travelodge nearby who would not let us use their restaurant as it closed at 10:00 pm. So we went next door to the Sandman. It's a lovely restaurant with creative food - I had a huge...

Classy hotel, luxury customer service

mb1wny, Austin, TX — Sat, 16 Aug 2008 21:33:23 GMT

TripAdvisor traveller rating: 5 of 5 stars

So after my horrible experience at the "Coast Aiport Hotel" (coast must be a verb in this case), I frantically started calling around and came upon Sandman. The front desk person was excellent in...

Air conditioner sucks

shin_0, Tokyo — Sat, 16 Aug 2008 06:35:30 GMT

TripAdvisor traveller rating: 3 of 5 stars

everything in the hotel was great, I have no problem with receptions like some did in above posts, staffs are pretty friendly and helpful. but 2 things i dislike A LOT. First, it's the air...