TripAdvisor Reviews - El Cid El Moro Beach Hotel Feed

Poor maintained hotel for five stars

gerardocanada, canada — Thu, 07 Jan 2010 01:50:52 GMT

TripAdvisor traveller rating: 1 of 5 stars

Check in Dec 28, 2009 - Check out 2010 What is supposed to be a fine five stars hotel became a nightmare for a week and nobody cared including the general manager Señor Mark Covarrubio. I...

WOW-when can we move in for good!

MateCruzfamily, Canada — Tue, 05 Jan 2010 21:24:29 GMT

TripAdvisor traveller rating: 5 of 5 stars

We stayed at El Moro-El Cid Resort for ten days in December and we were blown away. Travelling with young children and four adults is never easy but the rooms at El Moro made it a breeze. We stayed...

our second home

DeweywhiteRock, Surrey, Canada — Sun, 27 Dec 2009 22:02:06 GMT

TripAdvisor traveller rating: 5 of 5 stars

After going there for 15 years, our daughter decided to have her wedding at the El Moro,,if you are thinking of a destination wedding...THIS IS THE PLACE.!!! ...It was a sunset wedding and it was...

Owner response

A TripAdvisor Member, Mazatlan — Mon, 28 Dec 2009 23:49:08 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear DeweywhiteRock Firstly, thank you for choosing to stay with us, and secondly, i am glad your daughter had a great wedding experience and enjoyed the hotel and staff. I am very happy to read...

Absolutely Amazing

friskat, Winnipeg, Manitoba — Thu, 24 Dec 2009 10:59:17 GMT

TripAdvisor traveller rating: 5 of 5 stars

We stayed at the El Cid Moro as we had been upgraded from the El Cid Castilla to a suite at the Moro. It was absolutely amazing as we were on the 25th floor and had the most amazing view of the ocean...

Owner response

A TripAdvisor Member, Mazatlan — Fri, 25 Dec 2009 20:47:27 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear friskat Thank you very much for such an exhaustive comment on your stay with us It gives me great pleasure and contentment to know that you were satisfied with the service given during stay....

Good vacation. Not the best, not the worst, but would recommend it.

Imcourtsmom, Texas — Wed, 02 Dec 2009 21:50:05 GMT

TripAdvisor traveller rating: 4 of 5 stars

CHRISTIAN at the front desk was a tremendous help no matter what the question or problem was. He seemed to be there any time I visited the front desk and was always willing to assist. No one at the...

Owner response

A TripAdvisor Member, Mazatlan — Fri, 04 Dec 2009 21:01:49 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear Imcourtsmom Thanks so much for your wonderful feedback about our beloved hotel. We are so proud to know that an extensive and exposed traveler like you found our products and services up to...

Unexpected Perfection

Percies_Smile, SF, NJ, Devon England — Mon, 16 Nov 2009 20:39:11 GMT

TripAdvisor traveller rating: 5 of 5 stars

Our party consisted of my wife and I, my daughter and her husband with my 13 month old granddaughter and my son in-laws parents from Devon England. We could not have had better accommodations than...

Owner response

A TripAdvisor Member, Mazatlan — Tue, 17 Nov 2009 19:55:35 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear Percies_Smile How wonderful to receive such a kind review and it is with great pride that we have read your wonderful comments and feedback. I am truly inspired to hear that you had such a...

Hands Down, BEST Vacation Ever!

ACR227, Kansas City, MO — Tue, 10 Nov 2009 16:12:03 GMT

TripAdvisor traveller rating: 5 of 5 stars

I recently stayed at El Cid El Moro with my husband and our two friends for a week last month. We had such an AMAZING time that we have already booked another week in June! We were pleased with...

Owner response

A TripAdvisor Member, Mazatlan — Tue, 10 Nov 2009 20:09:10 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear ACR227 Greetings!!! First and foremost we extensively thank you for your preference and it takes great pleasure to have read your comments about your remarkable stay at El Cid El Moro Beach...

The Worst Customer Service, Ever! Do NOT Stay Here!!!

iagainsti, los angeles — Mon, 02 Nov 2009 20:06:55 GMT

TripAdvisor traveller rating: 1 of 5 stars

So I was on a trip to Mazatlan and decided to purchase a "day pass" at the El Cid Moro Beach Hotel. There were 6 adults, two "tweens" and two babies. After making a $5 deposit for all of the...

Owner response

A TripAdvisor Member, Mazatlan — Tue, 03 Nov 2009 20:03:36 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear iagainsti Thank you very much for taking the time to share your recent experience with us at the El Cid El Moro. I am sorry to hear your experience with us was less than stellar. The issues...

The BEST customer service!! What a fun trip!

Charren, Kansas City, Missouri — Sun, 25 Oct 2009 19:10:45 GMT

TripAdvisor traveller rating: 5 of 5 stars

I HIGHLY recommend El Cid El Moro. We had such an amazing experience there! The customer service there is amazing. We felt welcome from the moment we were greeted at the airport! We will...

Owner response

A TripAdvisor Member, Mazatlan — Mon, 26 Oct 2009 19:48:56 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear Charren What a wonderful review! I'm glad you enjoyed your experience at the hotel and found the staff helpful. Customer service, room cleanliness, and guest comfort are some of the aspects...

Cool place Cool people

DMGLosAngeles, Los Angeles — Sun, 27 Sep 2009 23:06:35 GMT

TripAdvisor traveller rating: 5 of 5 stars

We went to Mazatlan at the worst possible time ( September ) very humid >>> We read all the reviews regarding pushy timeshare vultures but decided to go anyway (since we already own in Southern...

Owner response

A TripAdvisor Member, Mazatlan — Mon, 28 Sep 2009 17:12:15 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear DMGLosAngeles Thank you so much for your positive comments regarding your stay at El Cid el Moro. We are so glad that you were comfortable, and that our service and staff met your...