TripAdvisor Reviews - Serrano Hotel - a Kimpton Hotel Feed

Serrano - a convenient haven.

fotrestsidelady, n ireland — Mon, 17 Nov 2008 18:08:12 GMT

TripAdvisor traveller rating: 5 of 5 stars

The Serrano in San Francisco is a superb hotel - we stayed 4 nights from 8th Nov 2008 and loved it. The location is very convenient for all the tourist things - Union Sq, cable car, Golden Gate(by...

Owner response

A TripAdvisor Member, San Francisco, CA — Thu, 27 Nov 2008 20:18:16 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear, fotrestsidelady! I wanted to use this opportunity to thank you fro your positive feedback. I do greatly appreciate all the input you provided. It is our guests feedback that helps travellers...

A Jewel

eikendall, Lodi, CA — Tue, 11 Nov 2008 18:58:01 GMT

TripAdvisor traveller rating: 5 of 5 stars

We saw a room special for $99 on Travel Zoo and booked a room for Labor Day Weekend. Wow were we surpised. I booked a normal king room and was AMAZED at the room we got. It was on one of the top...

Owner response

A TripAdvisor Member, San Francisco, CA — Fri, 14 Nov 2008 04:16:57 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear, eikendall! Thank you for your kind words toward our property! I am very dissappointed to find out that your interactions with our staff were less than satisfactory. I do hope that that your...

Serrano Hotel San Francisco

PinkyGreen, Iowa — Tue, 04 Nov 2008 14:38:18 GMT

TripAdvisor traveller rating: 5 of 5 stars

We stayed at the Serrano for a week and it was a great experience. Ninety-nine percent of the staff were extremely courteous. Only had a negative staff person experience from one of the female desk...

Owner response

A TripAdvisor Member, Serrano Hotel — Sat, 08 Nov 2008 22:40:39 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear PinkyGreen! Thank you fro all of your kind words about our property. By the looks of the pictures you took, you really enjoyed our king size room! We do appreciate your feedback and hope to...

Had a great time at the Serrano

meg_to_go, Toronto — Mon, 27 Oct 2008 22:26:33 GMT

TripAdvisor traveller rating: 5 of 5 stars

We spent a long weekend at the Serrano before flying home from a trip through Wine Country. Everyone on the staff was courteous and helpful and the hotel itself was charming and well-cared-for. The...

Owner response

A TripAdvisor Member, San Francisco, CA — Tue, 28 Oct 2008 16:04:57 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear meg_to_go, Thanks for such a great posting. We truly appreciate our guest comments and TripAdvisor is the perfect place to share them with millions. We are glad to hear that you had such a...

Good find!

asher3121, melbourne — Thu, 09 Oct 2008 05:11:46 GMT

TripAdvisor traveller rating: 4 of 5 stars

After reading the reviews on the Serrano I have to say i was a little scared of its location and what I might find! That said San Francisco is rife with homeless, they are everywhere and you cant...

Owner response

A TripAdvisor Member, San Francisco, CA — Mon, 13 Oct 2008 20:01:12 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear asher3121, Thank you so much for all of your kind words. We truly are grateful and hope to see you again soon. Sincerely, Antonio

Wonderful, more than I even expected, experience at the Serrano

chickee44, Milwaukee, WI — Mon, 06 Oct 2008 18:12:45 GMT

TripAdvisor traveller rating: 5 of 5 stars

I recently returned from a 6 day stay at the Serrano and I have nothing but kind words for the entire staff. The doormen were a pleasant welcome coming back from a long day of traveling the city and...

Owner response

A TripAdvisor Member, San Francisco, CA — Mon, 13 Oct 2008 20:22:56 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear chickee44, It was our pleasure having you with us. We see again soon. Sincerely, Antonio

Very Impressed with everything.

richparr, St Davids — Fri, 26 Sep 2008 16:31:13 GMT

TripAdvisor traveller rating: 5 of 5 stars

I booked the Serrano as part of a trip as a present to my Mother for her 65th birthday. She was a bit nervous at first as this was her first visit to the USA, but within minutes of arriving she...

Owner response

A TripAdvisor Member, San Francisco, CA — Mon, 29 Sep 2008 16:50:37 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear richparr, It was our pleasure having you and your Mother as our guests for such a special occasion. Thank you so much for all of your kind words and we do hope to see you again...

Much better than expected

NJBizTraveler, NJ — Thu, 11 Sep 2008 14:09:38 GMT

TripAdvisor traveller rating: 5 of 5 stars

Great, Great 4 day stay - 40 dollars from airport and never needed a car (rental comapanies are all around corner if you do need car vs. airport - caution - parking is very expensive everywhere in...

Owner response

A TripAdvisor Member, San Francisco, CA — Thu, 11 Sep 2008 19:33:11 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear NJBizTraveler, Thank you so much for the great review. San Francisco has to be one of the best walking cities in America making a car more of a nuisance then a necessity. I am glad you had...

FIVE STAR SERVICE, Great Getaway at the Serrano

powerofunity, Willits, CA — Sat, 06 Sep 2008 18:59:35 GMT

TripAdvisor traveller rating: 5 of 5 stars

We've stayed at many hotels in SF, and this is one I look forward to staying at often. World class service from the door man to the ladies working the floors, and unbelievable five star experience...

Owner response

A TripAdvisor Member, San Francisco, CA — Thu, 11 Sep 2008 19:27:34 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear powerofunity, I just wanted to thank you for all of your kind words. I will definitely share them with the rest of my staff and give each one of them a high five for making your stay a...

Everything our little family needed at Serrano

swissrena, dalton — Fri, 05 Sep 2008 14:06:12 GMT

TripAdvisor traveller rating: 4 of 5 stars

We stayed five days at the Serrano making it a long labor day weekend. The hotel was very busy but operations were smooth. It is an excellent place to bring a little child - the crib was brought in no...

Owner response

A TripAdvisor Member, San Francisco, CA — Thu, 11 Sep 2008 23:47:25 GMT

TripAdvisor traveller rating: 0 of 5 stars

Dear swissrena, That is awesome to hear that you and your family had a great time during your stay. I come from a huge family myself and I will never forget those trips that we took together growing...