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Novotel Paris Charenton le Pont

3-5 Place des Marseillais, 94220 Charenton-le-Pont France
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Traveller (116)
Room & Suite (77)
Dining (18)

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About

#1 of 3 hotels in Charenton-le-Pont
Location
Cleanliness
Service
Value
133 Rooms, car-park, convention, free wireless.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Baggage storage
Concierge
Wifi
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English, French
1,010Review18Q+A30Room tips

Reviews
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Hassan R wrote a review Jan 2024
4 contributions1 helpful vote
It was very nice and the receptionist very kind thanks for their hospitality Thank you to Gaelle and the other colleagues My family and I appreciate our stay Nice place close to the subway quiet area we will come back very soon i hope Thank you again
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Meggy J wrote a review Jan 2024
4 contributions
Avoid at all cost and if you are asked to pay for a retainer fee which is refundable on check out decline. The hotel has refused to credit back the 100 euros since October and they don’t reply to emails. The so called manager gives soapy stories and promises they will refund within 3 days but all in vain . They choose who to ask for the retainer, if you are asked to pay kindly decline and tell them you don’t have any money. I’ve contacted booking.com and they confirmed about the payment but still taken round in circles . Worst experience ever to say the least.
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Scenic828947 wrote a review Nov 2023
1 contribution
I want to make a complaint. I paid for an early check in and there was no room available, which made me wait for more than half an hour. Total disregard for the customer, I am very dissatisfied. The attendand Amid was completely rude and treated us with disdain. I don’t recomend!
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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O N wrote a review Nov 2023
1 contribution
The staff will try to charge you twice. Upon my arrival, I paid in cash and the staff promised me an invoice, which I havent received. At check-out, the staff forced me for pre-authorisation from my credit card again. And I still dont have any invoice. No communication at all. Absolutely disgusting treatment of Platinum member. Avoid this hotel.
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Date of stay: November 2023
Value
Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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SE L wrote a review Aug 2023
2 contributions
The room is stuffy, no air conditioner. Turn on the for 5 nights. The carpet were very dirty, the fan was even worse, dusty and not safe. Bathroom amenities were not ready to stay, body wash, shampoo, hair condition, they haven’t refilled yet. It was not like a 4 star hotel. Except those bad comment, the staff are very nice and helpful. They changed the room for us efficiently in the next day. Close to Metro and supermarket.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Need to be cleaned well and fix the air conditioner
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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angelicalreyes wrote a review Jul 2022
Tampa, Florida1 contribution
While the location was super convenient with plenty of cafes, supermarkets, shops and a metro station within walking distance, the service was poor. During our stay we requested a complimentary lotion which the front desk told us would be sent up (it never was) and our room's AC was virtually off most of the day. One of the main reasons we chose this hotel was because it offered AC. Thankfully we could open the window but in the middle of July, there's only so much the Paris breeze can do. When we informed the front desk, they let us know that they would send someone up to turn on the fan, which also never happened. The employees at the front desk were kind but there seemed to be some sort of miscommunication that led to none of our requests being completed. This is a great place to stay if you need somewhere affordable and easy to get to the city for a short term trip. I would not recommend if you're traveling with children or looking for a long-term stay.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from NOVOTEL CHARENTON, Other at Novotel Paris Charenton le Pont
Responded 12 Sept 2022
Dear angelicalreyes, Thank you for taking the time to write to us following your stay at Novotel Paris Sud Porte de Charenton. We are sincerely sorry that the service and performance did not live up to your expectations, and please accept our sincere apologies. Please be assured that all necessary measures will be implemented to improve the quality of the services mentioned. Also, please note that we have taken note of your remark concerning the room and we would like to draw your attention to the fact that our hotel will undergo a major renovation project soon. A sample room is already available for you to discover the future "new face" of Novotel Paris Charenton. Again, we thank you very much for your comments and hope to regain your trust during your next stay in order to let you discover our new rooms. Sincerely. Yacine BACHIRI - Guest relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JourneyNörð wrote a review Jun 2022
Monza, Italy9 contributions4 helpful votes
On the All Accor website, you search (and pay for) a hotel with a 4 * room, clean, with air conditioning and 4 * service. Wrong. You are in an old hotel, with leaking pipes even at the reception (see photo). Basically you are in a Motel, without working air conditioning in the rooms, without working fridge, with a very very hot room that is not clean, without the possibility of sleeping even with open door and open window. However, you can complain, of course. And at the reception: they don't do anything, they tell you they can't do anything about it, they give you a fan that you have to keep on the threshold of the door to let the air in from the corridor. Great solution, so no one sleeps! (see photo) You obviously leave the hotel earlier than the booking, and they (after two hours of discussion, at night, since during the day they didn't warn you that they wouldn't fix the air conditioning and fridge) they write you that they will refund your money, and they write you by when they will refund you. Then you go away sure they will refund you: they wrote it to you! And then they don't. Then you call them back and write to them. And they don't answer you. So probably at the end, if no one will reply to your email, to your complain form, to your calls, you will need to go to a lawyer to have your money back. I will write here the end of this unlucky holyday, when it will come to an end
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Date of stay: June 2022
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from NOVOTEL CHARENTON, Other at Novotel Paris Charenton le Pont
Responded 12 Sept 2022
Dear JourneyNord, Thank you for taking the time to write to us following your stay at Novotel Paris Sud Porte de Charenton. We are sincerely sorry that the service and performance did not live up to your expectations, and please accept our sincere apologies. Please be assured that all necessary measures will be implemented to improve the quality of the services mentioned. Also, please note that we have taken note of your remark concerning the room and we would like to draw your attention to the fact that our hotel will undergo a major renovation project soon. A sample room is already available for you to discover the future "new face" of Novotel Paris Charenton. Finally, I have noted your remark concerning the air conditioning. We are fully aware that the strong heat that hits France is difficult to bear for our customers and we do everything possible to make it as bearable as possible. Again, we thank you very much for your comments and hope to regain your trust during your next stay in order to let you discover our new rooms. Sincerely. Yacine BACHIRI - Guest relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Davide S wrote a review May 2022
112 contributions62 helpful votes
Breakfast time finishes too early,and I found awful stains on tbe carpet. Size of the room is OK and people working there are helpful. It is next to Libertè Metro Station and the neighborhood has some good restaurants. There is even a very beautiful park next door to chill.
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from NOVOTEL CHARENTON, Other at Novotel Paris Charenton le Pont
Responded 23 May 2022
Nous regrettons de ne pas avoir répondu totalement à vos attentes et vous présentons toutes nos excuses. Le petit-déjeuner Buffet est servi entre 6h30 et 9h30 en semaine et jusqu'à 11h00 les week-ends, jours fériés et vacances scolaires. Sachez que nos moquettes sont régulièrement shampouinées et qu'un programme de rénovation est prévu. Espérant vous accueillir à nouveau, Bien Cordialement, Karine ESCURAT Directrice Générale
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shai I wrote a review Nov 2021
Israel19 contributions28 helpful votes
I stayed three nights. At one of the evenings coming back to my room i realized it was not cleaned, towels were not replaced and there was no toilet paper. Upon my complaint I was offered a half used on Toilet paper. No one came to visit the conditions of the room, I was not asked if I need anything else and even not an apology - not to mention a proper compensation. I would never recommend coming back to the hotel, in which I was for the conference I participated in
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Karine ESCURAT, Other at Novotel Paris Charenton le Pont
Responded 2 Dec 2021
Dear Shail, Thanks you for taking the time to tell us about your experience at the Novotel Paris Charenton. We honestly apology that your experience did not meet your expectations. At Novotel, we strive to provide a superior service for every customer; therefore your feedback is very important to us. Please note that the incident has been escalated to the manager to improve our quality services. Accept our deepest apologies again. We hope to have the opportunity to show you our professionalism during your next stay. Yours sincerely, Anne-Mickercie/Customer Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marilyn M wrote a review Aug 2021
5 contributions6 helpful votes
Well . . . I was never able to stay at the hotel! I booked an event that was changed a few times because of COVID. Eventually, the event moved to a different location. Therefore, I needed a refund for my stay. The hotel was remarkably efficient at processing it. They called me at home for my details and the refund was in my bank in a very timely fashion! Thank you Novotel Paris Sud Porte de Charenton! Hopefully, I will visit one day.
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Date of stay: April 2021
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Karine ESCURAT, Autre at Novotel Paris Charenton le Pont
Responded 10 Sept 2021
Dear Marilyn Thank you for taking the time to tell us about your experience with the Novotel Paris Sud Porte de Charenton. Our desire is to satisfy our guests and we are pleased to have been able to meet your expectations. We look forward to welcoming you very soon. I invite you to contact me for any reservation. Sincerly yours, Anne-Mickercie/Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£98 - £132 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel paris charenton hotel charenton-le-pont, novotel charenton le pont, charenton-le-pont novotel, accor charenton le pont
LOCATION
FranceIle-de-FranceVal-de-MarneCharenton-le-Pont
NUMBER OF ROOMS
133
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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NOVOTEL PARIS CHARENTON LE PONT - Updated 2024 (Charenton-le-Pont, France)

Frequently Asked Questions about Novotel Paris Charenton le Pont
Which popular attractions are close to Novotel Paris Charenton le Pont?
Nearby attractions include Cirque Phénix (0.2 miles), Espace Art Et Liberté (0.01 miles), and Centre Commerciale La Coupole (0.02 miles).
What are some of the property amenities at Novotel Paris Charenton le Pont?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
What food & drink options are available at Novotel Paris Charenton le Pont?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Novotel Paris Charenton le Pont?
Yes, parking is available to guests.
What are some restaurants close to Novotel Paris Charenton le Pont?
Conveniently located restaurants include Lea, Le Bistrot de Charenton, and Tante Eugènie.
Is Novotel Paris Charenton le Pont located near the city centre?
Yes, it is 0.5 miles away from the centre of Charenton-le-Pont.
Are any cleaning services offered at Novotel Paris Charenton le Pont?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Paris Charenton le Pont?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Paris Charenton le Pont offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Paris Charenton le Pont?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to Novotel Paris Charenton le Pont?
Many travellers enjoy visiting Cathédrale Notre-Dame de Paris (3.1 miles), Sainte-Chapelle (3.4 miles), and Left Bank (Rive Gauche) (3.1 miles).