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Shangri-La Surabaya

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Traveller (930)
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Panoramas (17)
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About

#26 of 193 hotels in Surabaya
Location
Cleanliness
Service
Value
Shangri-La Hotel, Surabaya is situated in the western area of Surabaya adjacent to with exclusive neighbourhoods and across to the most luxurious shopping mall in the city. This five- star hotel is known for its secure, premier location and resort-like feel with lush tropical greenery and generous outdoor space abound. Being one of the premier Surabaya hotels, guests can easily access numerous golf courses, the city centre business district and the nearby international airport. The award- winning five-star deluxe hotel offers 383 guest rooms and suites, each ideally suited for travellers looking to experience Indonesia from a position of pure graceOur Horizon Club rooms offer the city’s best business services and added personal attention, with the Horizon Club Lounge providing around-the-clock beverage service along with immediate attention to your most critical needs. All rooms contain a deluxe plasma television, DVD entertainment system, and complimentary broadband Internet access.Along with fully-equipped meeting and conference facilities, the hotel also offers 7 excellent restaurants and bars, along with top-end spa and fitness resources. Step into a world of relaxation at the hotel spa for a rejuvenating treatment, get a great workout in the fitness centre or relax beside the pool after a busy day of sightseeing or business meetings.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Kids stay free
Babysitting
Valet parking
Wifi
Hot bath
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Kids club
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Park View
Business
Languages Spoken
Chinese, Indonesian, Malay
Hotel links
Special Offer:Exclusive Member Rate
975Reviews13Q+A100Room tips

Reviews
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Tekoy wrote a review 5 Mar
6 contributions
Got another room upgrade during my stay last week, Shangrila Surabaya team never fail to pampers me with their surprises. Looking forward to have another stay at Shangrila Surabaya in the future. Keep up the great work... Breakfast experience at Jamoo Restaurant was one of the best so far, with wide selection of meal, continental, oriental, you name it, they even serve you free flow of fresh brewed espresso from the kitchen.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Surabaya Digital Team, Pemilik at Shangri-La Surabaya
Responded 1 week ago
Dear Mr / Mrs tekoy Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon. Best Regards, Shangri-La Surabaya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ikrimah wrote a review 4 Mar
Jakarta, Indonesia3 contributions
Always great to stay here… !!! It’s easy to reach, the staff always nice and always got fast respond. Shangri la surabaya always become first refference hotel every time I visit Surabaya, wheter solo trip or wuth family. I will always recomend everyone I know to stay here.
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Surabaya Digital Team, Pemilik at Shangri-La Surabaya
Responded 1 week ago
Dear Mrs Ikrimah Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon. Best Regards, Shangri-La Surabaya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hooing wrote a review Feb 2024
3 contributions
From the time of booking 5 rooms to checkout out, every encounter with the staff of Shangri-la Surabaya was most pleasant and did not require me to repeat or revise anything. I would especially like to commend the Concierge, Bapa Kunto who arranged our Airport Transfers which went off without a hitch, the Reservation and Service Centre staff, the Housekeepers, all the staff of Horizon Club for their kind attention and service, Yohannes, Devies, Oi, 0i (sent from Reception)
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Excellent breakfast service and food at the Horizon Club Lounge
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Surabaya Digital Team, Pemilik at Shangri-La Surabaya
Responded 4 weeks ago
Dear Dr. Hoo Ing Tong Thank you for sharing your positive experience at Shangri-la Surabaya! We are thrilled to hear that every encounter with our staff was pleasant and efficient, from booking your rooms to checking out. It's wonderful to know that you felt well taken care of by our Concierge, Bapa Kunto, who arranged your Airport Transfers seamlessly. We will be sure to pass on your commendations to him and to the Reservation and Service Centre staff, the Housekeepers, and all the staff of the Horizon Club. Yohannes, Devies, and Aisyah a.k.a "Ai" from Reception will also be delighted to hear that their kind attention and service were appreciated. We look forward to welcoming you back to Shangri-la Surabaya for another memorable stay! Kind regards Moshi Perera General Manager Shangri-La Surabaya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Karin B wrote a review Feb 2024
Gunzenhausen, Germany11 contributions25 helpful votes
Super relaxing pool area with a big pool and nice flowers. Comfortable big room with relaxing bed, slept like a baby! Very friendly staff! Wifi worked perfect. Enjoyed executive floor which was very quiet and relaxing. Breakfast was super!
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Surabaya Digital Team, Pemilik at Shangri-La Surabaya
Responded 4 weeks ago
Dear Mrs Karin B Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear about your exceptional experience during your recent stay at our hotel. It's truly heartwarming to know that you found our hotel well-maintained, enjoyed our superb service, and appreciated the delicious breakfast and food at the Horizon Lounge. We take pride in providing our guests with a comfortable and clean environment, and we're pleased to hear that your room met your expectations, and the AC kept you comfortable throughout your stay. We're also glad you had a fantastic time at our pool area with its crystal clear water and water slide, as well as the resort ambiance. Our team works hard to create a relaxing and enjoyable atmosphere for all our guests. We will be sure to pass on your compliments to Mr. Erick, Mr. Agung, and the entire Jamoo team for their dedication to making your breakfast experience special. Additionally, we'll let Miss Agustina know how much you appreciated her assistance in ensuring your daughter had hot chocolate to go before your departure. We can't wait to welcome you back for another staycation soon! Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable. Thank you once again for choosing our hotel, and we look forward to hosting you again in the near future. Kind regards Moshi Perera General Manager Shangri-La Surabaya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bluesky2004 wrote a review Jan 2024
Surabaya, Indonesia13 contributions1 helpful vote
+1
Well maintained hotel, superb service, great breakfast, great food and facilities at the horizon lounge. bed is comfortable, room is very clean, cold AC, pool is very nice with crystal clear water, water slide and have a resort ambience. Thanks to Mr. Erick and Mr. Agung and all staff in Jamoo to make sure we have great breakfast and to take our input seriously, Miss Agustina in Horizon Club to give my daughter hot chocolate to go before we checked out. We can’t wait to have a staycation again soon
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Surabaya Communication Team, Pemilik at Shangri-La Surabaya
Responded 29 Jan 2024
Dear Mr / Mrs BlueDevil102 Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear about your exceptional experience during your recent stay at our hotel. It's truly heartwarming to know that you found our hotel well-maintained, enjoyed our superb service, and appreciated the delicious breakfast and food at the Horizon Lounge. We take pride in providing our guests with a comfortable and clean environment, and we're pleased to hear that your room met your expectations, and the AC kept you comfortable throughout your stay. We're also glad you had a fantastic time at our pool area with its crystal clear water and water slide, as well as the resort ambiance. Our team works hard to create a relaxing and enjoyable atmosphere for all our guests. We will be sure to pass on your compliments to Mr. Erick, Mr. Agung, and the entire Jamoo team for their dedication to making your breakfast experience special. Additionally, we'll let Miss Agustina know how much you appreciated her assistance in ensuring your daughter had hot chocolate to go before your departure. We can't wait to welcome you back for another staycation soon! Please don't hesitate to reach out if there's anything we can do to make your next visit even more memorable. Thank you once again for choosing our hotel, and we look forward to hosting you again in the near future. Kind Regards, Moshi Perera | General Manager Shangri-La Surabaya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JMN wrote a review Jan 2024
Switzerland457 contributions191 helpful votes
Always good. Have stayed here several times over the past few years. Rooms are classic and comfortable. Horizon lounge service is welcoming, friendly and seamless, from check-in through breakfast to check-out. Breakfast is very efficient here. Have eaten in all restaurants, which are good. Fitness centre is well equipped. Did not use the spa this time, but have good experience of it before. Will stay here again when next in Surabaya. Highly recommend.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Surabaya Communication Team, Pemilik at Shangri-La Surabaya
Responded 26 Jan 2024
Dear Mr / Mrs JMNZug Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon. Best Regards, Shangri-La Surabaya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fifi M wrote a review Jan 2024
Jakarta, Indonesia2 contributions
+1
I feel relaxed from the time I enter the lobby because of the fragrance of many beautiful flowers in the lobby lounge. I love it. Around 10 minutes after I entered my room, I received text through Whatsapp from one of Shangri-la Surabaya staff welcoming me and offering assistance, which I needed at that time. I need to laundry my shirt. Because I checked in around 3 p.m., and the laundry service is already closed. But, he helped me to get my laundry done at 7 pm. The room is clean and fresh. They even provide BCA ATM. After having dinner at Nishimura restaurant, I sat in the lobby lounge full of flowers enjoying a good live music until they finished at 11 pm. In the morning, I had breakfast in Jamoo restaurant. Their waitresses are polite and helpful. I only spent 1 night in Shangri-la Surabaya, but it gave me excellent experience. After a half day doing tired business, I don't have to go anywhere to get relaxed. Keep up the good work.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Surabaya Communication Team, Pemilik at Shangri-La Surabaya
Responded 7 Jan 2024
Dear Mrs fifim2024 Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon. Best Regards, Shangri-La Surabaya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NdRe2733 wrote a review Jan 2024
Pingzhen District, Taoyuan41 contributions14 helpful votes
Comfortable and good service during my stay, lounge food and beverages was good, room comfortable, staff very attentive at horizon lounge. We did enjoy our stay and will be back again, oh and for breakfast at Jamoo was having good spread and some food items were delicious and the others were just standard
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Surabaya Communication Team, Pemilik at Shangri-La Surabaya
Responded 7 Jan 2024
Dear Mr / Mrs Ndre27 Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon. Best Regards, Shangri-La Surabaya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Go40183151841 wrote a review Dec 2023
1 contribution1 helpful vote
Very good service. Great service provided by mr eric from jamoo restaurant. Recommend this hotel to everyone. For five star hotel in surabaya. This is one of the best from price,service and location.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Shangri-La Surabaya Communication Team, Pemilik at Shangri-La Surabaya
Responded 11 Dec 2023
Dear Mr / Mrs Go40193151841 Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon. Best Regards, Shangri-La Surabaya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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herman19642017 wrote a review Oct 2023
Salisbury, United Kingdom23 contributions28 helpful votes
Arrived in Surabaya on business and found the Shangri-La an extremely pleasant place to stay. The room was comfortable, clean and with good Wi-Fi . The place has four restaurants, the seafood at the Chinese was stand out. What really made it was the service - the team couldn’t do enough for you including late check out.
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Date of stay: October 2023Trip type: Travelled on business
Room Tip: The hotel is secure
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Shangri-La Surabaya Communication Team, Pemilik at Shangri-La Surabaya
Responded 23 Oct 2023
Dear Mr Herman Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon. Best Regards, Shangri-La Surabaya
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£55 - £79 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la surabaya, surabaya shangri la
LOCATION
IndonesiaJavaEast JavaSurabaya
NUMBER OF ROOMS
383
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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SHANGRI-LA SURABAYA - Updated 2024 Reviews (Java)

Frequently Asked Questions about Shangri-La Surabaya
Which popular attractions are close to Shangri-La Surabaya?
Nearby attractions include Desperados Bar (0.1 miles), Citilites Skyclub & Bistro (0.1 miles), and The Avenue Lounge Bar (0.1 miles).
What are some of the property amenities at Shangri-La Surabaya?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Shangri-La Surabaya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Surabaya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Shangri-La Surabaya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Shangri-La Surabaya?
Conveniently located restaurants include Jamoo, Citilites Skyclub and Bistro, and The Avenue Lounge Bar.
Are there opportunities to exercise at Shangri-La Surabaya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Surabaya have airport transportation?
Yes, Shangri-La Surabaya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Surabaya?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Surabaya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Shangri-La Surabaya?
The staff speaks multiple languages, including Chinese, Indonesian, and Malay.