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Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel

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Traveller (44)
Room & Suite (30)
Dining (5)

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#23 of 54 hotels in Mesa
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Water park offsite
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Business Centre with Internet Access
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Centrally Located
Quiet
Languages Spoken
English

Location

1405 S Westwood Drive, Mesa, AZ 85210
Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel
183Reviews3Q+A41Room tips

Reviews
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MEAT C wrote a review Aug 2023
1 contribution
Nice feather pillows, comfortable bed makes it hard to wake up for work, clean place updated about 6 months ago it looks like. Elevator is slow as paint drying. Staff is exceptional. Antonio, Tony, night shift, everyone has been very friendly and helpful. They go out of their way to make my stay desirable to come back to each week. They are why I keep booking here every week instead of going to someplace fancy. Quality of staff is on point. I travel for work and have stayed at many places accross the states. When Im in PHX I will continue to book here. Breakfast is a nice option buffet style and not prepackaged nasty. Location is excellent, 2 turns from the freeway, and lots of access to various food and shops.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Parking is limited, almost no shade. Arriving after hours I grabbed the last spot avalible on...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel
Responded 1 Aug 2023
Hi 292meatc, Thank you for taking the time to share this five-star experience with our management, staff, and future guests. Our team ensures that we go above and beyond to deliver excellent service to our guests and patrons. I will definitely share your generous review with Antonio, and Tony. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Avery Martinez wrote a review Jan 2023
Laguna Beach, California860 contributions146 helpful votes
This is no longer MK Hotel. As of January 2023 it is an IHG property. I read online by some other guests staying there in 2022 that they were IHG members and this was not an IHG hotel in 2022. IHG has really high standards and they wouldn't have opened if they didn't meet them. I'm am not affiliated with the hotel but know for a fact that the NEW IHG Holiday Inn Express at the old MK address is top notch, clean and nothing like the reviews for MK in 2022. I have stayed there this month, it's super clean and everything works in the rooms I've stayed in including fast Internet. Breakfast was great, rooms clean and new TVs. I travel every week and I'm very picky. I just changed airlines last week cause I won't put up with bad places and services. I'll be back in Mesa next week and I'll be back at the HIE Mesa.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, Owner at Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel
Responded 18 Jan 2023
Hi OC-RaiderFan, We are happy to learn that you enjoyed the breakfast and thank you so much for your kind review regarding our high standards of cleanliness. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It was our privilege to do business with you, and it would be our pleasure to continue serving you. We can't begin to tell you how much we appreciate your five-star review, and we can't wait to serve you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ashraf H wrote a review Mar 2022
11 contributions1 helpful vote
+1
I arrived to hotel, I am a platinum member with IHG, I travel a lot. the hotel surprised. room very dirty, human hair in bathroom and in the bed. light is not work, the changed room from 320 to another room 309. but also very dirty and the fridge is not working. i was tired and i have nothing to do. unfortunately i was not able to change the hotel since the charged my cart with all money in advance. I have pictures for the room.
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Date of stay: March 2022
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Guest Relations Manager, Other at Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel
Responded 25 Mar 2022
Hi 240ashrafh, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. We are very saddened to hear that we did not achieve our ultimate ambition of surpassing your expectations of the amenities and cleanliness. We have raised this concern to our maintenance manager for immediate action. Your comments and feedback will help us to recognize our strengths and improve upon our weaknesses. We hope to see you again someday and to transform your opinion of our hotel and service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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M S wrote a review Feb 2022
5 contributions6 helpful votes
Attending a three day event in Jan so went to IHG.com like I have done for years and found this hotel. So many things wrong and IHG did not stand up for me. We rented three rooms, one with IHG points and two with cash. I received my points back for the one room, but no refund for the other rooms. Issues Took photo copies of my driver's license and attached to their registration from...never have I had this any other place in the world. One person working the front desk, trying to help people...many with issues, also folding laundry behind the front desk Rooms in varying degree of disrepair TV - problem in two rooms Third room didn't use TV so don't know about that one. Mold around bathtub, on ceiling, plaster falling off ceiling on one bathroom. Holes n linens, bed sheet, unidentifiable dried fluid-liquid on window curtains Vinyl finish completely worn off of one chair in breakfast area. Food items very lowest quality...I could not cut through multiple English Muffins One Coffee Air Pot which guest were maintaining themselves. Hot food items brought out in micro size portions Room keys didn't work, had to have reprogrammed 4 times... Walls and floor in elevator horribly dirty Across from elevator on first floor there is an AC return which has dust and dirt caked onto it...obviously not wiped down in months. Hallway carpet coving coming off wall...carpets filthy. Sign requiring guest to wear mask, but staff did not. Unbelievable The only thing worse than this hotel is that it is on the IHG website. When I booked it the notification was it is under renovation and would be a Holiday Inn Express early in 2022. The staff was clueless as to when it would be transitioned and their were no discernable renovations underway...other than one photo on a sign. IHG did not live up to their promise of customer satisfaction. Everyone at IHG was nice, but useless to resolve..."I am so sorry for your experience." Me too! I have been a business traveler for nearly 20 years and never, absolutely never encounter such as run down hotel and a poorly trained and informed staff. That it is attached to the IHG website makes it all the worse. I used to have no brand loyalty and stayed at IHG, Hilton and Marriott brands, but I had developed an appreciation for HIE hotels for multiple reasons. Needless to say, I am have removed them from consideration after their lack of a proper response to this situation. Just book Hilton for my next work assignment next week...1/4 mile from the HI I have used at least 6 times last year.
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Date of stay: January 2022
Value
Rooms
Service
Room Tip: Choose one of the other 4 or 5 nearby hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Relations Manager, Other at Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel
Responded 15 Feb 2022
K9625MRms, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please keep us in mind for your next stay in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alleta B wrote a review Feb 2022
Riverton, Wyoming336 contributions59 helpful votes
What a filthy dirty hotel. Don’t go here. Supposedly an IHG Holiday Inn Express being renovated. Worse hotel we have ever stayed in. Filthy. Hallways never vacuumed or cleaned. Room had terrible odor. Don’t stay here. Felt very unsafe in the parking lot. In several years of totally gutted might be ok but in the meantime don’t book here. Ate breakfast the first day & was so dirty worried about food poisoning. No bowls or plates. Limited food. Desk help were nice. Overcharged from what app said but then did make it right. Don’t think you are booking a Holiday Inn Express. It’s a dive.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel
Responded 7 Feb 2022
alletab2014, Thank you for taking the time to share your experience. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. Lastly, we assure you to forward this concern to the management for their attention and action. Please give us another chance to serve you better as we promise a more pleasant stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sean L wrote a review Feb 2022
Lakeville, Minnesota8 contributions2 helpful votes
lots of things were not good. TV and remote did not work properly. mold in bathrooms. keys did not work and had to have front desk reset cards. fan did not work in the bathroom. the hotel needs a complete makeover. the only benefit was the beds were somewhat comfortable.
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Date of stay: January 2022
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel
Responded 2 Feb 2022
SeanLe411, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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C Traveler wrote a review Aug 2021
Denver, Colorado13 contributions2 helpful votes
I needed a room VERY late, after midnight, and beggars can't be choosers. This property was one of the few in the east Phoenix metro with vacancies under $125. I was at least happy they accommodated me and were even able to get me on the top floor, per my request. However, everything else about my stay reinforced why I usually seek out cheap roadside inns, rather than lower-end multilevel chain locations with indoor room entry. PROS: - Reasonable rate - Had vacancies very late on a weeknight - Reasonably large room CONS: - Musty mildew smell permeated the whole building; worse in the hallways, but somewhat true in the room. Reminded me of my 1960s-built college dorm building. - Forced use of a single, slow elevator to reach floors 2-3 (no stairs available except for exit) is suboptimal during COVID - A/C unit was weak and finnicky, taking a couple hours to cool room adequately - Slow drainage in sink - Sketchy location with homeless wandering around in the parking lot Like I said, I'm probably weird in that I strongly prefer old style roadside inns where you don't have shared corridors, so take my 2c for what it's worth. There aren't many of those in suburban Phoenix without terrible reviews on TA, so if you're just looking for a no-frills place to sleep without breaking the bank, you may not be able to do a ton better than this.
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Date of stay: August 2021
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, Owner at Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel
Responded 19 Aug 2021
Hi 101cstrvlr, Thank you for taking the time to share your experience. We sincerely apologize that your room was less than acceptable at our motel. We can assure you that this is not a typical experience. We continually strive to ensure that our rooms smell fresh and clean without musty mildew smell evidence. If you are unsatisfied with your room, we always try to relocate should the rooms be available. We are sorry that circumstances prevented you from asking for another room or letting us know that you were not happy with your accommodations as we certainly would do everything possible to correct the matter. We hope that you will give us another opportunity to exceed your expectations should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joel G wrote a review Mar 2021
1 contribution
I come and stay 3 times a week here anf let me tell you that the people here are very friendly, staff is great, front desk are excellent, Shah gives a great customer service. Overall if you're looking to have great time this is the place, the rooms are really clean. Or even if you're on business road trip this is the place to stay.
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Date of stay: March 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tina M, Other at Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel
Responded 11 Mar 2021
Hi Joel_Gar10 , Greetings from GreenTree Inn & Suites Mesa / Phoenix. We really appreciate your loyalty and thank you for leaving your five-star rating of our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again! Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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felixd204 wrote a review Nov 2020
El Paso, Texas5 contributions
Traveled to Arizona for a baseball tournament with three other families. Upon arrival we were charged for all nights including deposit. On our way to the car to get luggage, a very young prostitute and old man were leaving the hotel. Shortly after that a suspicious black old model Lincoln that had been parked under a tree on the side of the building drove by us slowly. We also noticed a helicopter circling the hotel area. I wanted to checkout but the other families arrived and decided we could try the hotel out for one night since it was inexpensive. Big Mistake! Upon returning to the hotel at around 8pm the same black old model Lincoln circled around the hotel (I’m assuming was the drug dealer). When we entered the building it was filled with the overwhelming smell of marijuana that followed us into our room. The following morning while logged into work, I could hear someone trying to open my door. My husband and I looked out to see a drugged up man naked from the waste down attempting to open our door. He then turned toward the door directly in front of ours and entered his room after 2-3minutes of trying, all while grabbing at his genitalia. I called the front desk and told manager I couldn’t believe that they allow prostitution, drugs, and now a naked man to be walking around. My husband went to front lobby to talk to manager. He was making excuses for the man being naked saying he had Alzheimer’s when he was clearly drugged. My husband demanded for him to call police. He refused and agreed to refund our money including the three families that traveled with us. This hotel is certainly the worst and most terrifying place I have ever stayed. I have included a picture of the inside(door view) of where the naked man was staying. Absolutely disgusting, red lipstick or red colored something smudged all over pillow case. We also contacted IGH hotels so they could document our experience. We are still waiting for our credit. Thankfully we were able to book a hotel in Chandler near I-10.
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Date of stay: November 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tina M, Other at Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel
Responded 9 Nov 2020
felixd204, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We hope you'll come back to see how we've grown through feedback like yours.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anthony wrote a review Sept 2020
1 contribution
First off there was dog food all over out room floor (no dogs allowed), second the chairs in the room were really stained and dirty. they didn't change out sheets after we told them that one of our kids had an accident. The housekeepers just made the bed as if nothing happened. And when brought up to management, they said oh well you chose to stay here.
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Date of stay: September 2020
Location
Cleanliness
Service
Room Tip: Don't use this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Tina M, Other at Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel
Responded 14 Sept 2020
apetitt1015, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take value on your report regarding the condition of the chairs, sheets and the cleanliness of our room. We will act on this complaint seriously and will fix all problems as soon as possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£119 - £254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairfield inn phoenix mesa hotel mesa, fairfield inn mesa, fairfield mesa, mesa fairfield inn
FORMERLY KNOWN AS
GreenTree Inn & Suites Mesa / Phoenix
LOCATION
United StatesArizonaCentral ArizonaMesa
NUMBER OF ROOMS
64
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOLIDAY INN EXPRESS & SUITES PHOENIX - MESA WEST, AN IHG HOTEL - Updated 2024 Prices (Arizona)

Frequently Asked Questions about Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel?
Nearby attractions include Feed My Starving Children (0.3 miles), Big Lots (0.4 miles), and Fiesta Sports Park (0.6 miles).
What are some of the property amenities at Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel?
Conveniently located restaurants include T.C. Eggington's, Green Corner Restaurant, and LongHorn Steakhouse.
Are there opportunities to exercise at Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel?
Many travellers enjoy visiting Mesa Arizona Temple Visitors' Center (2.5 miles) and Downtown Historic Area (2.2 miles).
Is Holiday Inn Express & Suites Phoenix - Mesa West, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.