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Best Western Hotel Carlton


2 Main Street, Belleek BT933EP, Northern Ireland
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Reviews you can trust

73% Do not recommend
3.0 of 5 stars 11 reviews
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5 of 5 stars
Northern Ireland
6 Jul 2009 | Trip type: Couples

We had a 2 night stay at this hotel and were very pleased with what was on offer. The place was clean. The food was excellent and the staff were more than helpful especially the waitress Bernie who was very jovial. We were quite apprehensive when booking this hotel as it got some negative reviews on this site. However, our... more

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1 of 5 stars
Belfast
18 Apr 2009 | Trip type: Couples
1
person found this review helpful

Oh dear what a catastrophe. This place was shambolic for the minute we entered until the day we left. We booked in to the Carlton for the Easter weekend after reading favourable reviews on here. We were left waiting an age at reception which was unmanned and then the girl came out from the bar using bad language...good start. We... more

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2 of 5 stars
N.Ireland
8 Apr 2009 | Trip type: Friends getaway

My friends and I arrived in the afternoon,had to wait in the reception for a while as it was unattended.when booking we had reserved twin rooms.After locating our rooms one of them was a double we then had to wait for ages while this was sorted out.We then went to the bar had a reasonably nice snack.On returning to our... more

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2 of 5 stars
Ireland
3 Jan 2009 | Trip type: Family

My wife and I were treated with our two children to a night at this hotel in Beleek as a Christmas present intending to go over the road and visit the pottery..........unfortunately the Beleek Pottery website hadn't been updated since last year and we arrived 2 days too early for a tour around the pottery. We arrived at the hotel... more

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2 of 5 stars
Antrim
1 Jan 2009 | Trip type: Couples

My partner and i stayed here New Years Eve,Using the hotel as our romantic getaway. Room was clean, bed comfortable( a little small) for a double,reception staff were very helpful. There were supposed to be soundproof rooms but we could hear people talking in the rooms below and beside!,a noisy hotel. Toliet didnt flush well and the shower had a... more

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4 of 5 stars
Co Armagh
2 Oct 2008 | Trip type: Couples
1
person found this review helpful

I stayed here with my fiance for 1 night. The room was comfortable with a huge bed! The bathroom was lovely and modern. A few more toiletries would have been nice, but it's a minor point. Without doubt the best part of our stay was the evening meal in the hotel's restaurant. It was an a la carte menu and... more

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2 of 5 stars
Northumberland
1 Oct 2008 | Trip type: Couples
1
person found this review helpful

Firstly a note to Jomick regarding the review 'Nice Enough' in May - the miserable middle aged waitress is still there. Before taking our order she told us how dreadful she felt, I wondered if she ever smiled when she was well. I felt very sorry for the people who entered the restaurant at 8.30pm just as she thought she... more

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3 of 5 stars
United States
24 Aug 2008

We stayed here because it was so close to the Belleek Pottery Visitors' Centre. The lady at the front desk was very friendly. Dinner in the hotel bar was pretty decent and had a great view of the Erne River right next to the hotel. The room could have used some renovations but it was fine for our purposes. We... more

nice enough
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3 of 5 stars
ireland
19 May 2008 | Trip type: Family
1
person found this review helpful

Hotel was in a scenic spot.The staff on reception were very friendly and nothing was too much trouble. The bedroom was nice - spacious and clean with comfortable beds and had hairdryer, kettle etc. Bathroom was lovely.The staff in the bar were great and the food that we had in the bar the 1st night was really good. We ate... more

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2 of 5 stars
ballymena
11 Feb 2008

Food in both bar and restaurant was very good, good menu, well cooked and well served. Staff pleasant and friendly. Housekeeping could be much improved - dead flies on bedroom floor when we booked in were still there 3 days later! En-suite cleaned every day but clearly the bedroom floors were not vacuumed. Very poor lighting in corridors, could be... more

Management response from
hotelcarltonBelleek, Front Office Manager

Thank you for taking the time to review The Best Western Hotel Carlton. I was disappointed to read your comments about - dead flies on the floor, you can be assured I have spoken to all our housekeeping staff and are currently updating our housekeeping procedure's. I aplogise for the incident and can ensure that steps have been taken to...

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Best Western Hotel Carlton Also Known As

  • Best Western Belleek
  • Best Western Carlton
  • Belleek Best Western
Address: 2 Main Street, Belleek BT933EP, Northern Ireland