This Hotel is a bit of a conundrum. The good bits were - the rooms were clean and well presented. Mandy and her team did a really good job with housekeeping. The location is great and perfect for our Speyside Whisky tour! The food was well cooked and tasty. The poor bits were - very indifferent service from some staff... More

we stayed here because we were walking part of the speyside way, the location was good for this. the staff were all very friendly and helpful. the hotel is a bit dated but was cosy and comfortable, only downside was we wanted to eat in the bar not the restuarant but were told we didnt need to book a table,... More

The craigellachie hotel is a classic Victorian building, the rooms are lovely, it is in a beautiful location the dining & drawing rooms are elegant it has what was once one of the most encyclopedic whisky bars anywhere. Sadly this beautiful jewel of Speyside is being let down by mismanagement and a lack of care. The whisky bar is staffed... More

Booking was a painful process that took a number of emails and phone calls, so perhaps that should have been an indication of what was to come. As you enter the hotel there is an unattended reception counter, about 8 ft behind the counter is a human being behind a desk. It was nearly 2 days before we realised this... More

I stayed here for one night on a recent trip to the area. The room I was allocated was spacious, well furnished and clean. I had a good view from my room and all the facilities I needed were provided for including free speedy wifi. Breakfast however was a frustrating experience. The food itself was good enough but the service... More

stayed here for a couple of nights. service in the bar(s) is really slow, to the point of boredom. the staff were new and they did not seem to understand how to use the tills, how to put purchases on the room or to do anything quickly. they were friendly and polite, but to be honest, we would have expected... More

We returned to the Craigellachie hotel to take advantage of the lovely setting and from our past experiences the wonderfull food, general comfort anmd service. We learned from a welcome letter in our rooms that the hotel had retained it's award from the AA for the tenth year! The hotel is no longer part of Oxford Hotel group- but a... More

My girlfriend and I came here for two nights to celebrate my 30th birthday. The hotel is in a beautiful setting and a great location for visiting distilleries. The hotel is full of Scottish Highland charm, some people would say that it has quite a dated interior, but this added to the experience for us. Ive stayed in plenty of... More

As promised in a previous review we had our wedding here & everything went really smoothly, the food for the wedding dinner was brilliant, the staff as always were very helpful & polite, everything was so well organised it all went without a hitch. I can`t say much more about this hotel that i haven`t said in previous reviews only... More