We booked the Wherrymans Penhouse in Wroxham for a 4 night short break. Had never visited Wroxham previously and from the company website, decided that it would give us the opportunity to explore the area. On entering the accommodation, there was a strong smell of cigarette smoke and an overpowering air freshner that had been used to try and mask the smell. Trying to be positive - looked around the flat and overall, was clean and tidy. Unfortunately, upstairs (bedroom and bathroom) was limited headroom and we had to duck down to avoid the ceiling. We spoke to the manager and explained that as my husband is 6' 5", it wasn't very comfortable and as we hadn't been told of the height restriction, would like our money back. This she would not agree to - and offered us alternative accommodation at a cost of an admin fee and cleaners. We were not happy with this or the attitude of the manager, so decided to cut our losses and return home! more