Although this hotel is rated as a 5 star, the broken air conditioning, rough toilet paper, tiny old shower cubicle, small holes in the towels, peeling paint on the stair way leading up to the entrance, and the wireless internet which also wasn't working, this hotel was a bit disappointing.

We took our baby here and they provided him with a nice cot to sleep in. Room service is poor, and very pricey when you can get anything! This hotel has nice rooms, spa area, outdoor pool. The indoor pool was broken when we were there which was disappointing! The tiling in the bathroom needed re - grouted. Casciana Terme... More

Great hotel. Great location. Very easy to find - we just followed the signs from the main Casciana Terme road. Staff were, without exception, courteous and helpful. Nice outdoor pool with loungers & sunshades. Only down side was the condition of our room (# 212). There were big pale stains on the dark green carpet (looked like bleach had been... More

Photos look great. In reality this is a run down corporate hotel stuck in the wrong place. If you want the real fee of Tuscany do not go there (unless your american). Place is run down, minimal staff, looks like its on the brink of closing down. Daren't try the restaurant, the town was lovely as are some of the... More

When you go to Tuscany you expect rolling hills and charactyer, this hotel is a high rise overlooking a building site. We were booked for two nights however checked out within a few hours. The location is excellent a small town with character and great restaurants however you could be anywhere when you stay at this hotel . The pool... More

My husband and mother-in-law and I stayed at the Grand Hotel in March. I booked it through Tuscany.net which stated that the staff could speak English, which clearly was not true. Whenever we went down to the front desk, it was like playing charades with whoever was working at the time. The menu in the hotel rest. was very bizarre,... More

Stayed at the Grand Hotel San Marco in a double deluxe room for two nights in August 04. Very comfortable large rooms, with all mod cons, friendly staff and great facilities (large outdoor pool, indoor pool with jacuzzi, small gym, etc). Can't vouch for the quality of the food, as we never made it to breakfast and ate out locally... More

We stayed two nights in Grand Hotel San Marco in July 2004 - the hotel surpassed all our expectations ! The price was very reasonable considering the spacious and nicely decorated room and bathroom, large outdoor swimming pool, the friendly service and the delicious breakfast buffet. The hotel is ideally located to explore the Tuscany landscape by car. We recommend... More