Lovely staff, fabulous pool , fabulous rooms, only rudeness was other guests ! Most guests aged 60 plus, no offence I'm not far off 50 but I wanna see stuff go places , this was not possible staying here with no car! We booked an All inclusive holiday here maybe a good thing as so far away from Funchal and... More

Comfortable and spacious room with good balcony. Excellent breakfast and several good restuarants a few minutes away; plus an excellent bakery/cafe round the corner. No problem with the proximity of the airport. Slight niggle: charge foruse of Indoor Pool and Internet Access. Very happy overall. Santa Cruz is a charming little town and we intend to return.

We were shunted here when our flight was cancelled. It is a 262 bed hotel, part of a chain, in a small town. The hotel looked very new and was really elegant. We had full board for the day we were there (courtesy of TAP Ailines). Our room was at the back and had a great view of the sea.There... More

This is a smart, modern, wholly adequate 4 star home in a good location right on the sea front of the pleasant village of Santa Cruz very close to the airport. Rooms are well appointed but quite small. Staff are pleasant. Buffet meals are distinctly average. This is one of those hotels where there are lots of overpriced extras, you... More

Due to cancellation of our return flight to UK, Thomson's had to arrange overnight stay at this hôtel. Situated in the centre of Santa cruz, with a selection of cafés, restaurants & bars, and Very close to Funchal airport, 800 mtrs from the end of the runway Restaurant excellent,very large, buffet style self service, but wine served by waiters. Rooms... More

I stayed only for one night, and because I had to be close to the airport, once I have an early flight next morning and this is the closest hotel you'll find next to Funchal airport, in Madeira island. The hotel is very recent and has nice appointments, although not luxurious. The staff was very available and polite. The rooms... More

I'd like to begin this review by saying that the previous reviewer (tiger1957) must have stayed in a different hotel! My husband and I have recently returned from a 2 week stay at Vila Gale which was partly to celebrate a 'big' birthday of mine. From the moment we stepped into the foyer we knew we'd made the right choice.... More

My fiance and I had spent a week at the superb Riu Palace in Canico de Baixo and due to a cancelled return flight, were put-up in the Vila Gale for one night by Thompsons. The difference between the two hotels was unbelievable. The Riu Palace was a magnificent and grand hotel serving first class food with an unbelievable choice.... More

Hotel staff are friendly and helpful. Beach front location is excellent. Rooms are spacious and well-equipped, although they have their niggles- for example no drawers in bed side units. Beds are very hard, which was fine for me but not for my wife. Our balcony had frosted glass between it and next door; some however had plain glass which might... More