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All 4 Santa Cruz hotels »

Vila Gale Santa Cruz

4.0 of 5
Rua de Sao Fernando 5, Santa Cruz, Madeira 9100-173, Portugal
Hotel amenities
Vila Gale Santa Cruz
Ranked #2 of 4 hotels in Santa Cruz
4.0 of 5 stars 212 Reviews
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212 reviews from our community

What travellers say about this hotel
  • Courtesy bus(4)
  • Well worth(4)
  • Very good(4)
  • Italian restaurant(3)
Traveller rating
    101
    87
    12
    9
    3
Only show reviews for Family (28) | Couples (99) | Business (5)
Date Rating
Hinderwell, United Kingdom
Top Contributor
65 reviews 65 reviews
Reviews in 60 cities Reviews in 60 cities
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed 28 May 2012
1
person found this review helpful

We stayed here for one night after our flight with TAP was cancelled owing to air traffic control industrial action. They were very accommodating and provided us with dinner, bed, breakfast and lunch. Room was bright and modern with a small balcony overlooking the pool and outside bar area. Good bathroom with (black!) wash hand basin, bidet, loo, shower and... More

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southampton
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 19 May 2012
1
person found this review helpful

Lovely staff, fabulous pool , fabulous rooms, only rudeness was other guests ! Most guests aged 60 plus, no offence I'm not far off 50 but I wanna see stuff go places , this was not possible staying here with no car! We booked an All inclusive holiday here maybe a good thing as so far away from Funchal and... More

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Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
27 May 2012

Dear Guest, Just a short note to thank you for sharing your opinion with so many other holiday makers. It is rewarding to know that my team were able to meet your needs and that you profited from our different services and facilities. Really hope to meet you in a near future visit. With Warm regards, More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 23 April 2012
2
people found this review helpful

Comfortable and spacious room with good balcony. Excellent breakfast and several good restuarants a few minutes away; plus an excellent bakery/cafe round the corner. No problem with the proximity of the airport. Slight niggle: charge foruse of Indoor Pool and Internet Access. Very happy overall. Santa Cruz is a charming little town and we intend to return.

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Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
5 May 2012

Dear Guest, Many thanks for your kind comments and feedback. We're very pleased to hear you enjoyed your stay with us. We hope to welcome you back in a near future in Hotel Vila Galé Santa Cruz or in any other Vila Galé Hotel in Portugal or Brazil. Kind regards Sofia Ribeiro More

London, United Kingdom
Top Contributor
53 reviews 53 reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 April 2012
4
people found this review helpful

We were shunted here when our flight was cancelled. It is a 262 bed hotel, part of a chain, in a small town. The hotel looked very new and was really elegant. We had full board for the day we were there (courtesy of TAP Ailines). Our room was at the back and had a great view of the sea.There... More

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Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
6 April 2012

Dear Guest, Thank you for your review and mainly to let us know that there are always things to be improved. We will for sure find a solution for the points mentioned and give priority to it, so you can check it in a future visit. Really hope to meet you in future stay at Vila Gale Santa Cruz hotel,... More

London
Contributor
18 reviews 18 reviews
Reviews in 8 cities Reviews in 8 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 28 March 2012
1
person found this review helpful

This is a smart, modern, wholly adequate 4 star home in a good location right on the sea front of the pleasant village of Santa Cruz very close to the airport. Rooms are well appointed but quite small. Staff are pleasant. Buffet meals are distinctly average. This is one of those hotels where there are lots of overpriced extras, you... More

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Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
6 April 2012

Dear Sir, Thank you for your feedback about your holidays in Vila Gale Santa Cruz Hotel. I regret to know that we were not able to fulfill all your expectations and needs and promise good attention on the points mentioned in order to improve it. Please do not hesitate to contact me for future visits to Madeira I would be... More

Rugby, United Kingdom
Senior Contributor
24 reviews 24 reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 11 March 2012
1
person found this review helpful

Due to cancellation of our return flight to UK, Thomson's had to arrange overnight stay at this hôtel. Situated in the centre of Santa cruz, with a selection of cafés, restaurants & bars, and Very close to Funchal airport, 800 mtrs from the end of the runway Restaurant excellent,very large, buffet style self service, but wine served by waiters. Rooms... More

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Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
6 April 2012

Dear Sir, It is good to know that overall you had a positive holiday experience in Vila Gale Santa Cruz hotel. Also take the opportunity to thank you for sharing your opinion with so many other visitors of Madeira. Hope to welcome you soon! Best Regards Sofia Ribeiro More

lisbon
Top Contributor
53 reviews 53 reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 March 2012
2
people found this review helpful

I stayed only for one night, and because I had to be close to the airport, once I have an early flight next morning and this is the closest hotel you'll find next to Funchal airport, in Madeira island. The hotel is very recent and has nice appointments, although not luxurious. The staff was very available and polite. The rooms... More

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Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
6 March 2012

Dear Sir, Thank you for your feedback about your holidays in Vila Gale Santa Cruz Hotel. I regret to know that we were not able to fulfill all your expectations regarding the buffets and i promise a good attention on this point in order to improve it. I hope to meet you in near future in Madeira. With best regards.... More

Huddersfield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 23 February 2012
2
people found this review helpful

I'd like to begin this review by saying that the previous reviewer (tiger1957) must have stayed in a different hotel! My husband and I have recently returned from a 2 week stay at Vila Gale which was partly to celebrate a 'big' birthday of mine. From the moment we stepped into the foyer we knew we'd made the right choice.... More

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Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
6 March 2012

Dear Sir, Many thanks for your post on TripAdvisor about you stay in Vila Gale Santa Cruz hotel. We are glad to learn that you had a good time in Madeira and in our hotel in particular. Hope to welcome you soon. With warm regards Sofia Ribeiro More

Nottingham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 23 November 2011
4
people found this review helpful

My fiance and I had spent a week at the superb Riu Palace in Canico de Baixo and due to a cancelled return flight, were put-up in the Vila Gale for one night by Thompsons. The difference between the two hotels was unbelievable. The Riu Palace was a magnificent and grand hotel serving first class food with an unbelievable choice.... More

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Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
18 January 2012

Thank you kindly for taking the time to post your review on Tripadvisor. Your valuable feedback allows us to continuously enhance and improve our service delivery. We do apologize for the service inconsistencies you experienced during your recent stay and assure you that these are being addressed to ensure standard improvements. Best Regards Sofia Ribeiro More

london
Top Contributor
115 reviews 115 reviews
Reviews in 77 cities Reviews in 77 cities
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed 26 October 2011
3
people found this review helpful

Hotel staff are friendly and helpful. Beach front location is excellent. Rooms are spacious and well-equipped, although they have their niggles- for example no drawers in bed side units. Beds are very hard, which was fine for me but not for my wife. Our balcony had frosted glass between it and next door; some however had plain glass which might... More

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Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
18 January 2012

Many thanks for your kind comments and feedback. We're very pleased to hear you enjoyed your stay with us and that our services met with your approval and to hear you found our staff helpful too. We hope to welcome you back in a near future in Hotel Vila Galé Santa Cruz or in any other Vila Galé Hotel in... More

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Additional Information about Vila Gale Santa Cruz

  • Vila Gale Hotel Santa Cruz
  • Santa Cruz Vila Gale
  • Vila Gale Madeira
Address: Rua de Sao Fernando 5, Santa Cruz, Madeira 9100-173, Portugal
Price Range: £

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