We were very impressed with this hotel, from the moment we entered the amazing foyer to the moment we regretfully left. In contrast to the other reviewer, we found the staff very helpful, friendly and prepared to bend the rules from time to time. The food was in the main very good - only vegetables do not survive the buffet-style... more

visited hotel in october half term. hired a car and found hotel very easily - took approx 50 minutes to drive there. booking in was very efficient (we were the only ones at reception). we did not pay for a pool view but were given a lovely mountain view and sea view. The rooms were plenty big enough for a... more

Spent a week during Oct in hotel, have been before and again it met expectations. The hotel is impressive in every way and has many features in appearance. It also provides for every member of the family with everything from kids clubs to entertainment for older people. I booked the hotel through the internet and was impressed that the hotel... more

As a three generation family (10yrs to 89yrs), finding a hotel to suit everyone is a challenge. The Playa Arena more than met our expectations. This was our second stay in 12 months and everything was great generally. Coinciding with both our visits were Spanish holiday weekends, and the influx of people made finding mattresses for sun loungers and available... more

It certainly gives the wow factor on arrival, everywhere is spotless. Rooms spacious and beautifully clean. Reception Staff very good, speak English no problems at all there. We celebrated our Anniversary whilist we were there and they arranged for us to have a bottle of Champagne at our table during dinner, which we thought was a lovely touch, Bearing in... more

Having stayed In other Spring hotels In the chain we thought we would give this one a go........ and we could not have chosen better everything about the hotel from Food to Staff who go out of there way to make your stay special from front and behind the sences were Great ,we was on all inclusive and I have... more

As a regular user of Spring Hotels we thought to use this one instead of the Arona Gran in Los Cristianos. Big mistake. Arrived on the Saturday evening amd rushed to dinner. On the Sunday everything seemed upto 'Spring' standards. Monday the main pool was empty with no prior warning. No notices in the hotel with information. I have since... more

Pro: -The room was clean, and the entire hotel seems spotless. -The reception staff was friendly and helpful -Breakfast buffet was good and varied. -The pool area was clean and not crowded. -The general atmosphere was pleasant and relaxed, the lobby is impressive -The location is great for trips up and around el Teide, Masca etc. -The area is very... more

Have just returned from this fantastic hotel. We travelled with a group and were using the conference suite. Although the air con broke down we were given another room which was nicer than the original. The public areas were spacious and the lobby is breathtaking! Food varied and very good. Rooms clean. Great bathroom and we had views of the... more