We stayed for three nights over New Years in the Schlosshotel. While the building is stunning, the hotel operations are not up to standard, especially given the price. Let me start in order. When we arrived the sink was broken. Unfortunately, no maintenance was on side so that it took several iterations to get this fixed. Well, this can happen...
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My husband and I stayed here during the first stop of our tour through Germany, the Czech Republic and Austria in September, 2011. Words really can't describe this experience. I had read a lot about this place before we booked our trip and I was adamant about staying here eventhough flying into Frankfurt took us a bit out of the...
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Dear Kitty33,
I would like to thank you for these wonderful comments. So many heartening compliments about our hotel and our staff are more than we could wish for. We always try to fulfill all our guest wishes and to make every guest happy and in your case, we had obviously achieved our goal. This can be only reached with...
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I have stayed in other locations close by Kronberg, due to my work office being close by. This was certainly the best experience so far: the hotel location is great and all the staff I encountered were extremely polite and helpful. I certainly plan to return here next time I am in Kronberg and hopefully with my family also. Based...
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Dear Tony,
it was a great pleasure to read your comments regarding your recent stay at the Schlosshotel Kronberg. I am very happy that we were able to exceed your expectations and that you felt comfortable in our hotel. The team member on the front desk who provided you excellent hospitality service will be especially happy about your feedback.
I...
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I could never have afforded to stay here but I was lucky that there was a huge book fair in Frankfurt and most every hotel was booked. I therefore was 'forced' to stay here and oh my was it spectacular. It was grand in every measure imaginable. It featured a lot of historical displays and well-kept grounds. Just keep in...
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Dear HV_Engineer,
I really appreciate your kind words regarding your last stay at the Schlosshotel Kronberg. It is great encouragement for us to see that you appreciate our services and the special ambiance
of our hotel. Also we will renovate our rooms step by step so that all of them will be equipped with air conditions in the near future....
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We are very lucky. Near us are 3 5 star hotels, all with restaurants, spas and various seasonal programs. Das Bessere ist der Feind des Guten. The restaurant in the Schlosshotel Kronberg surpassed all expectations. On 11.11.11 we had a white gloved, many courses goose dinner, with a St. Emilion that while young 2008, went down smooth as satin. The...
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Dear mrfsb,
thanks a lot for your wonderful comment on your recent visit to the Schloss-Restaurant at the Schlosshotel Kronberg. We appreciate your time and affort in writing such a delightful review. Our employees really love working in the hotel industry and are constantly trying to give our guest a unique experience during their stay. I am glad you noticed...
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We were ex-pats living in Kronberg directly behind the Schloss Hotel in the '90s. I walked the path around the golf course each day and felt the peace and serenity of the property. Last week we were flying through Frankfurt and decided to stay at the Schloss to experience it from within.
We had a wonderful experience. Our first floor...
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Dear Kronberg,
I would like to thank you for staying at the Schlosshotel Kronberg. Your feedback is highly appreciated and I am very happy that we could meet (and even exceed in some points) your expectations.
History lifely is what we deliver to our guests and I am really happy that our efforts are being valued.
I hope you had...
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Right forget the bedrooms and all the grandeur of the schloss, it used to belong to the Kaiser and Queen Victoria's blood flowed in their veins thus of course it was going to be grand and impressive. Now go to the Restaurant and tell them that you want Taunus Venison and their chestnuts and lots of it and some of...
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Dear ChDYquem,
thank you for staying at the Schlosshotel Kronberg and sharing with us your feedback on Tripadvisor. I am really amazed by the activities you suggest and I am happy that you enjoyed your stay at our hotel.
We hope that the positive impression will last and that you will soon come back and give us the pleasure to...
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Unique, one of a kind hotel in the very quaint German town of Kronberg. Immediately arriving at the hotel you are impressed by the grandeur of the castle hotel. Free parking outside makes it a perfect base to travel to the nearby German towns by car. the interior is very well furnished with many original antiques. The service was impeccable,...
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Dear Travellingvv,
we are very happy about your encouraging comments about our hotel in Tripadvisor. In our view, the basics of excellent hospitality mean to provide always a helpful, friendly and personal service to our guests. We always try to make the extra step for our guests. Constructive feedbacks like yours show us that our efforts are being valued and...
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Between 2001 and 2011, I have stayed with family and/or friends a total of six times at the Schlosshotel. I would not even consider staying in a different hotel in the Frankfurt area. I'm not a fan of big cities and Frankfurt is a large, industrial city - but the 20-25 minute drive outside the city to Kronberg brings you...
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Dear Afser66,
thank you so much for your wonderful comments. I really appreciate that you took the time to write down what you like about staying at our hotel. I am really happy that we continuously meet your expectations.
My team and I are pleased about your frequent visits to our hotel and we hope that you will give us...
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We arrived at Frakfurt airport at 1700hrs and launched into pretty heavy traffic. However, we would have gladly travelled hours to reach that hotel, its simply magnificent and would compare more than favourably with most of the 5 star establishments in the UK. Being our first time in southern Germany we were a wee bit concerned that staff would prove...
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Dear patbarron,
it was a great pleasure to read your comments regarding your recent stay at the Schlosshotel Kronberg. I am very happy that we were able to exceed your expectations and that you felt comfortable in our hotel. The team member on the front desk who provided you excellent hospitality service will be especially happy about your feedback.
I...
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