This was a great Hotel, incredibly large and very good staff all speaking english and very helpfull. We stayed in the Garden Tower and the rooms were reasonably spacious, internet was around 1270 yen for 24 hours, but that was OK. We felt a little out of place in the public areas as this is mainly a Business Hotel and... more

Beautiful grounds around the hotel, the Japanese garden was absolute solitude right in the city. The breakfast was delicious. I arrived late at night checked in and walking to the elevator I saw a huge orchestra with people dancing all that was missing was the bubbles. Very elegant hotel more

After many years in the city, I always recommend this hotel to friends and family visiting Toyko. It's a giant hotel by Japanese standards with expansive lobbies and hallways in every direction as well as wonderful gardens. It serves as a microcosm of the city in that it's very easy to get disoriented and lost, but there are always friendly... more

Stayed here one night 8/28. This is not our normal airline crew hotel, but due to an issue at our normal hotel, we were substituted here. The FIRST thing that you have to get your arms around is the sheer size of this hotel property.. It's huge.. The hotel consists of three major buildings plus one of the largest private... more

The Hotel New Otani is in a league of its own when it comes to attempting to nail you to the wall with charges. The staff is wonderful and the place is very clean, but at absolutely every turn the hotel wants to charge you outrageous fees to do anything. From day one they are trying to rent you umbrellas,... more

My wife and I have been taking advantage of the cheap fares to travel on weekend getaways. We therefore want a reasonably well located and comfortable place to sleep. The Hotel New Otani Tokyo Garden is a really great choice. I am writing this review now because I have been too busy up to today but really wanted to help... more

We have stayed at the New Otani In Tokyo on a number of occasions. Each time we have never had an unpleasant experience. At check in the staff always try their best to find a room for us even though we generally arrive earlier than the official check in time [2 pm]. The rooms are clean and well equipped with... more

I lived in the New Otani for 2 days . The Hotel is a new experience for me because I had never seen a hotel of this size before. In Tokyo, where there is a poverty of space,this edifice stood aloof in arrogant exuberance. The whole hotel is a maze of lounges ,shopping areas and restuarants. The room in which... more

We had a hard time getting the rooms that we booked 2 1/2 weeks before our arrival. They said it was fully booked. But how come they confirmed our rooms? After telling the front desk people how come there is only one room available upon our check-in, they were still insisting for us to wait for another hour or so... more