The first time we stayed at this hotel we had a nightmare night with our next door neighbour practicing his golf at 3am.... the staff dealt with our complaint in a professional manner and since then we have stayed there 4 times and have received fabulous service everytime. It has a metro stop outside but close to walk to Rappongi... more

This was my 3rd stay. I met the concierge Jerome Palacoeur [--] on an earlier stay and found him extremely helpful so emailed him in advance and he arranged business conference rooms, dinners,etc. He and his staff do extremely good work. The hotel has recently had some of the rooms renovated and they are very very nice. The Club Room... more

We finished our trip to Japan with a night at the ANA because it is an easy direct link to Narita via the Narita Express. We had a stunning view from the 34th floor (a club room) and the drinks and canapes, and breakfast, included the next day were of an astoundingly high quality, and they gave us a 2pm... more

We stayed at the Intercontinental for 6 days as part of a sightseeing trip to Tokyo. We had a room on the 23rd floor with a great view of the city. The room was very comfortable but had a couple of odd design features: there was a window between the bathroom and bedroom which meant that if either of us... more

The hotel by itself is not bad. A big, ample building with lots of amenities, but the most basic of them, the ones you can expect for the price you´re paying, are available at additional price, not advertised when you book. This is what I call "hidden costs". Let me explain. I paid around 150 euros per night from Sept.... more

We spent our last night of a 14-days round trip through Japan here. I booked our room through the hotel's website and rate was 27.000 yen for double room with club privileges. A standard room was then around 19.000 yen, so the extra 8.000 yen for Club Floor was really worth it ! Club Lounge is on 35th floor and... more

I had a quiet, clean room, but no interesting view. The staff was courteous, but not really friendly. The whole hotel seemed a bit restrained and almost boring. Breakfast is very expensive, so either explore the neighborhood, or include it in your room rate. The bedding was very comfortable and I had a sound sleep after a long flight. This... more

Stayed here for our full stay in Tokyo during our vacation. Before we went to tokyo we read through the reviews and looked at the pictures on tripadvisor. As we wanted a good hotel to get back to after hours of shopping. The first thing that made me a bit mad when we got there was people here saying the... more

I work in the hotel industry, so it takes a lot to impress me. My stay at the ANA InterContinental was nothing but first rate. The staff were more than accommodating, the rooms well maintained and the decor modern and inviting. I had the pleasure of staying on the Club InterContinental floors and again, the staff was first rate. The... more