We really enjoyed our stay at this hotel. We had a room with twin beds and it was quite large, especially compared to other hotels in Japan. It was extremely quiet and very comfortable. Each room has a very tiny balcony (not large enough to sit outside, but you can get some fresh air if you wish. The hotel staff... more

When we arrived the staff was friendly and very helpful and was so during our stay (7 nights). We stayed in a 4-bed room and it was extremely comfortable and quiet. Bathroom was great and spacious with shower and jacuzzi. Location is great it’s just a short walk to Shinagawa station, restaurants and shopping centre. If you need a launderette... more

I had the best time. This place is so close to the train station and a 7/11 right down the street. I don't know what the other person wrote about no outside food is allowed to be brought in the rooms, I did every day. No one said anything about it, they even offered to help. I may have had... more

The moment we were greeted, they explained that we had been upgraded to a better room. The staff was extremely friendly and helpful. The room service was outstanding. Had a gorgeous garden attached which allowed my husband several nights of quiet moonlit walks. The room was extremely comfortable. The bathroom more than meets my requirements for clean - plus it... more

This hotel is charming, fantastic, beautiful. Close to Shinagawa station so very easy to get everywhere in Tokyo. The staff are superb. The lobby and bar are beautiful. The swimming pool only open during summer months though (not in June when we were there). Overall fantastic and very pleasant experience. Strongly recommend it. more

It was my first time to travel to Japan. I would say that this is one of my most memorable trips I ever had, and the success of this trip is largely contributed by the excellent service of this hotel. Since we don't know how to speak Japanese and we don't know how to travel around, the guest officers were... more

I want to write this review since I did benefit from reading the reviews made by others as well. So in appreciation of others that took the time and effort plus I would like to give my due praise to this hotel for their outstanding service and help. We stayed at this hotel for a week during our Tokyo trip... more

I had read other reviews and was not sure what to expect. Since we stayed 4 nights, I got a special rate at Expedia and so was unsure of the room we would get. When we got there, the staff was very helpful and friendly and told us our room had been upgraded. Which I believe it meant that instead... more

My wife and I stayed at the Grand Prince Hotel New Takanawa in March 2009 and we were very pleased with our experience. A wonderful place to stay and one I would readily recommend to other travelers (with 1 minor exception). I will review by section: -- Staff: The staff at the Grand Prince Hotel New Takanawa (henceforth referred to... more